Katrina Rosales
Fragrance Express is an online fragrance retailer. The company has received mixed reviews, with some customers reporting positive experiences with prompt delivery, well-packaged goods, and affordable pricing. However, others have expressed concerns about potential scams, claiming they never received their orders despite multiple inquiries. While some reviews indicate that the company is responsive and helpful, others suggest difficulties in communicating with them. Trustpilot gives the company a rating of 4/5, while Sitejabber gives it 1.5/5.
| Characteristics | Values |
|---|---|
| Trustpilot rating | 4/5 |
| Number of reviews on Trustpilot | 214 |
| Customer experience | Mixed |
| Shipping | Fast |
| Packaging | Good |
| Customer service | Poor |
| Legitimacy | Questionable |
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What You'll Learn
Fragrance Express has a 4/5 rating on Trustpilot
Fragrance Express has received a 4/5 rating on Trustpilot, with customers praising the company for its great prices, fast shipping, and pleasant shopping experience.
One customer review mentions that they were surprised to find such a great deal and that their products were delivered promptly with free shipping and arrived well packaged and in good condition. Another review highlights the company's reliability, especially during the COVID-19 pandemic, and commends their "on-time or early delivery".
Some customers have expressed concerns about the legitimacy of Fragrance Express, claiming that they never received their orders or any communication from the company despite numerous inquiries. However, it is important to note that these reviews are from 2001 and may not reflect the current state of the company.
According to Fragrance Express's Trustpilot profile, the company has been in business for over 20 years and started Internet sales in 1995. They offer a wide variety of fragrances, skin care, hair care, and other health and beauty items, with a focus on providing shoppers with a unique and pleasant shopping experience for genuine brands at low prices.
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Some customers have reported never receiving their orders
In 2021, a customer left a review on Sitejabber reporting a similar experience. They stated that they had spent $200 on their first order with Fragrance Express but had never received the product. They also reported difficulty getting in touch with the company and a negative experience when they finally did, with the reviewer stating that the person they spoke to was "very belligerent" and did not provide a solution.
On the other hand, Fragrance Express has also received positive reviews from customers who have praised the company for its prompt delivery, well-packaged goods, and efficient customer service. Some customers have expressed satisfaction with the company's affordable pricing and free shipping, with one reviewer mentioning that their order arrived within the advised timeframe.
While there are some reports of customers not receiving their orders, it is important to consider the possibility of exceptions or isolated incidents. The majority of reviews on Trustpilot, for instance, give Fragrance Express a "Great" rating of 4/5 stars, indicating that many customers have had positive experiences with the company.
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The company has been accused of being a scam
However, it is important to note that these reviews are from 2001, and more recent reviews on Trustpilot suggest that the company's reputation may have improved since then. Fragrance Express currently has a rating of 4 out of 5 stars on Trustpilot, with many customers praising the company for its affordable pricing, fast shipping, and well-packaged orders. Some customers have also mentioned that they have been buying from Fragrance Express for many years and have always had positive experiences.
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Customers have praised the company's pricing and prompt delivery
Customers have expressed satisfaction with Fragrance Express's pricing and delivery services. The company has been praised for its affordable prices and free shipping, with some reviews noting that their orders arrived within the advised timeframe. One customer mentioned that their order was delivered promptly, securely packaged, and in good condition.
Another review highlighted the company's reliability and dependability, especially during the COVID-19 pandemic, when they received their order within a couple of days, securely wrapped to ensure the item's safety during transit. Fragrance Express has also been described as a "great up-and-coming discounter" with "great prices and delivery on time or earlier than anticipated."
However, there are also negative reviews, with some customers claiming that they never received their orders despite numerous inquiries, and that the company's phone number and address were not listed on the website. These reviews date back to 2001, and it is unclear whether they reflect the current state of the company.
Overall, Fragrance Express has received a "Great" rating of 4 out of 5 on Trustpilot, indicating that a majority of customers have had positive experiences with the company's pricing and delivery services.
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The company has been criticised for poor customer service
Fragrance Express has received a mixed bag of reviews online. While the company has a rating of 4 out of 5 on Trustpilot, with many positive reviews, there are also several negative reviews on other sites, including Basenotes Forum and Sitejabber. The company has been criticised for poor customer service, with some customers reporting that they never received their orders and that the company was unresponsive to their inquiries. Several people have also expressed concerns that the company might be a scam or going out of business.
On Trustpilot, one customer reported that their experience with Fragrance Express was "good", with "affordable pricing" and "pretty quick" shipping. Another Trustpilot reviewer stated that they had been buying from Fragrance Express for 20 years and had "always had a very pleasant and fantastic experience". This customer also praised the company's customer service, stating that they "have always answered their phone and have always helped with any questions".
However, on the Basenotes Forum, several people have warned others not to purchase anything from Fragrance Express, claiming that the company is either going out of business or is a scam. These customers reported that they never received their orders or any communication from the company, despite numerous inquiries. They also noted that the company's phone number and address were not listed on the website. Similarly, on Sitejabber, a customer left a review stating that they spent $200 with Fragrance Express but never received their product. They reported that they could not get a response to their calls or emails and that the company refused to provide a replacement or refund.
While there are some positive reviews of Fragrance Express's customer service, the existence of multiple negative reviews raises concerns about the consistency and reliability of their customer support. It is worth noting that the negative reviews span several years, indicating that the issues may not be isolated incidents. Overall, while Fragrance Express has received some positive feedback, the negative reviews, particularly those criticising the company's poor customer service, are a cause for concern.
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Frequently asked questions
There are conflicting reports about the legitimacy of Fragrance Express. While the company has received positive reviews on Trustpilot, with an overall rating of 4/5, there are also several negative reviews on other sites, with customers reporting issues with receiving orders, poor customer service, and potential fraudulent charges.
Positive reviews mention fast and free shipping, good deals, and well-packaged products. However, negative reviews highlight concerns about the company not delivering orders, a lack of communication, and potential fraudulent behaviour.
It is recommended to proceed with caution. While some customers have had positive experiences, there are multiple reports of unsatisfactory service and potential scams. Ensure you are aware of your consumer rights and the relevant processes for seeking refunds or taking legal action if needed.
