Katrina Rosales
Fragrance 11, also known as FRAGRANCE E11EVEN, is an online fragrance retailer. The company has received mixed reviews, with some customers reporting issues with broken or missing items, price discrepancies, and potential credit card fraud. However, others have praised the company for its prompt delivery, customer service, and ability to source hard-to-find fragrances. Trustpilot gives the company a rating of 3.8 out of 5 stars, while Sitejabber gives it 2.6 out of 5 stars. With this in mind, is Fragrance 11 a legitimate company?
| Characteristics | Values |
|---|---|
| Trustpilot rating | 3.8/5 |
| BBB rating | 2.6/5 |
| WorthEPenny rating | 3.86/5 |
| Customer service | Mixed reviews |
| Shipping & delivery | Mixed reviews |
| Return policy | Poor |
| Product authenticity | Mixed reviews |
| Product quality | Mixed reviews |
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What You'll Learn
- Fragrance 11 has a rating of 3.8/5 on Trustpilot
- Some customers have reported receiving broken or faulty items
- The company has been accused of fraudulent activities
- Fragrance 11 offers good deals on fragrances that are hard to find elsewhere
- Some customers have reported issues with the website and customer service
Fragrance 11 has a rating of 3.8/5 on Trustpilot
Several customers have praised Fragrance 11 for its proactive customer service. In one instance, the company called a customer to offer an alternative item at the same price per ounce when they could not fill the original order. In another case, Fragrance 11 reached out to a customer when there was a delay in shipment and made it right.
However, some customers have complained about long shipping times, issues with receiving partial orders, and problems with applying coupon codes. One customer also reported that their credit card was compromised after making a purchase.
Fragrance 11 also has an internal review system that allows the website owner to select, edit, or remove customer reviews. While this may be less transparent than third-party reviews, the company seems to support payment methods that offer a "money-back guarantee." Additionally, the website has an SSL certificate, which indicates that data shared between the browser and the website is encrypted and secure.
Overall, while there are some mixed reviews, the rating of 3.8/5 on Trustpilot suggests that Fragrance 11 is generally considered a legitimate and safe website for consumers to access.
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$10.99
Some customers have reported receiving broken or faulty items
While Fragrance 11 has received generally positive reviews for its prices and product authenticity, some customers have reported receiving broken or faulty items. One customer reported receiving a cologne bottle that was dirty, sticky, and chipped, with a broken spray nozzle. They were told to return the item and were offered a refund, but other reviews claim that Fragrance 11 does not offer refunds. Another customer reported receiving a tester bottle of perfume, which they felt should have been disclosed on the website.
In addition to issues with the products themselves, some customers have complained about the company's customer service. One reviewer claimed that their coupon code did not work, and when they tried to contact the company, they received no response. After re-entering the coupon code, the price of the item had increased. When they contacted the owner about the issue, they were told to purchase the item elsewhere. Another reviewer reported that their order was cancelled multiple times without explanation and suspected that the company was collecting credit card information for fraudulent activities.
While there are some negative reviews, it is worth noting that Fragrance 11 has an overall rating of 3.86 out of 5 stars on WorthEPenny, with 83% of reviewers recommending the brand. Most consumers are generally satisfied with the company's shipping, delivery, customer service, and price and quality of products.
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The company has been accused of fraudulent activities
On the Better Business Bureau website, a customer stated that they ordered a cologne from Fragrance 11, but the bottle arrived broken, dirty, and with a defective spray nozzle. The company denied sending a defective item and offered a refund, but the customer claimed that other reviews suggested they do not provide refunds.
On the other hand, Fragrance 11 has a rating of 3.8 out of 5 stars on Trustpilot, with 83% of reviewers recommending the brand. Many customers have praised the company for its prompt delivery, good value, and legitimate products. Some have also noted that the company proactively reached out to resolve issues, such as shipment delays or substitutions.
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Fragrance 11 offers good deals on fragrances that are hard to find elsewhere
Fragrance 11, or FRAGRANCE E11EVEN, is an online fragrance retailer. The company has received mixed reviews, with some customers reporting positive experiences and others expressing dissatisfaction.
On Trustpilot, Fragrance 11 has an overall rating of 3.8 out of 5 stars, with 83% of reviewers recommending the brand. Many customers have praised the company for offering good deals on fragrances that are hard to find elsewhere. For example, one reviewer on Sitejabber mentioned that Fragrance 11 is the "perfect place to buy fragrances which are hard to find". Similarly, a user on Fragrantica Club stated that they were able to find a Serge Lutens fragrance on Fragrance 11 that they had "trouble finding elsewhere".
In addition to offering rare fragrances, Fragrance 11 has also been recognised for its proactive customer service. Several reviewers mentioned receiving prompt assistance when issues arose with their orders. For instance, one customer on Trustpilot shared that Fragrance 11 reached out to them after a shipping delay and even included a sample scent with their order. Another reviewer on WorthEPenny noted that when only part of their order was delivered, they emailed customer service and received the remainder of their order the next day.
However, Fragrance 11 has also received some negative feedback. Some customers have reported issues with broken or damaged items, while others have expressed concerns about potential scams and fraudulent activities. For example, a reviewer on the Better Business Bureau website claimed that they received a broken and dirty cologne bottle, and despite being offered a refund, they were told that the company does not typically provide refunds. Additionally, several reviewers on Sitejabber warned about potential credit card fraud, with one customer stating that their card was compromised after placing an order with Fragrance 11.
Overall, while Fragrance 11 does offer good deals on hard-to-find fragrances and has been praised for its proactive customer service, there are also some mixed reviews and concerns about potential scams or fraudulent activities. It is always important to exercise caution when making online purchases and to be aware of the risks involved.
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Some customers have reported issues with the website and customer service
While Fragrance 11 has received generally positive reviews for its prices and product authenticity, some customers have reported issues with the website and customer service.
Several customers have reported issues with the website, including difficulties completing orders and problems with coupon codes. One customer reported that their coupon code did not work, and upon contacting customer support, they were told that the website was experiencing issues. After re-entering the coupon code, the product's price increased significantly, and Fragrance 11 refused to honour the original price. Other customers have reported glitches in the online ordering form, with multiple charges being made to their credit cards.
In addition to website issues, some customers have also reported negative experiences with Fragrance 11's customer service. There are reports of long wait times for responses, with one customer waiting two hours without a reply. Some customers have also reported receiving broken or defective items and facing difficulties obtaining refunds. In some cases, customers have been told to return the item, only to be informed later that Fragrance 11 does not offer refunds. There are also reports of customers receiving the wrong item or a cheaper alternative, with customer service blaming shipping issues or claiming that the correct item was sent.
While some customers have praised Fragrance 11's customer service for being proactive and responsive, the majority of reviews highlight challenges with the website and customer support. These issues have led to negative experiences for customers, resulting in frustration and dissatisfaction with the company. It is important for Fragrance 11 to address these concerns to improve customer satisfaction and maintain a positive reputation.
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Frequently asked questions
Fragrance 11 has a rating of 3.8/5 on Trustpilot, with 83% of reviewers recommending the brand. However, it has a rating of 2.6/5 on Sitejabber. While some customers have had positive experiences with the company, others have complained about receiving broken or dirty items, poor customer service, and potential credit card fraud.
Fragrance 11 does offer returns, but according to some reviews, they do not offer refunds.
Reviews of Fragrance 11's customer service are mixed. Some customers have reported positive experiences, praising the company's proactive communication and helpfulness in resolving issues. However, others have complained about long response times, unhelpful or rude representatives, and difficulty obtaining refunds or replacements for faulty products.
There are conflicting reports about the security of Fragrance 11's website. While some customers have successfully made purchases without any issues, others have reported potential credit card fraud and suspicious activities, such as unexpected price increases and unauthorized charges.
The quality of products offered by Fragrance 11 varies according to customer reviews. While some customers have received authentic fragrances that match their expectations, others have reported receiving fake, damaged, or defective items. It is essential to exercise caution and carefully research the product and seller before making a purchase.
