Katrina Rosales
Fragrance11.com is an online store that sells fragrances and skincare products. The website has a rating of 3.8/5 on Trustpilot, with many customers praising the authenticity of the products and the excellent customer service provided by the company. However, there are also a few negative reviews, with some customers claiming that they never received their orders or that they were sent incorrect or fake products. So, is Fragrance 11 authentic?
| Characteristics | Values |
|---|---|
| Trustworthiness | The website has a rating of 3.8/5 on Trustpilot, with 579 reviews. |
| Authenticity | Fragrance11 claims to sell only 100% authentic fragrances and not deal in knock-offs, imitations, or replicas. |
| Shipping | Fragrance11 offers free shipping on all orders above $99. |
| Customer Service | Fragrance11 offers live chat and email support, with some customers praising their service and others reporting a lack of response. |
| Return Policy | Fragrance11 accepts returns as long as the bottle is full but may charge a restocking fee. |
| Product Availability | Fragrance11 offers a wide range of fragrances, including hard-to-find and discontinued items. |
| Payment Security | There have been reports of credit card information being compromised. |
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$11.43 $12.49
What You'll Learn
Fragrance 11 has a 3.8/5 rating on Trustpilot
Fragrance11.com, or FRAGRANCE E11EVEN, has a rating of 3.8/5 on Trustpilot, with 579 reviews. The website also has a rating of 2.6/5 on Sitejabber, based on 9 reviews.
The Trustpilot reviews are varied, with some customers reporting positive experiences and others reporting negative experiences. Several reviews mention that the website is a good place to find rare or hard-to-find fragrances, with quick shipping and good prices. For example, one reviewer on Trustpilot reported that their experience was "fantastic", with their order arriving quickly and at a good price.
However, there are also several negative reviews, with customers reporting issues such as not receiving their orders, receiving the wrong items, and having their credit card information compromised. One reviewer on Sitejabber, for instance, warned others not to fall into the same "trap" as them, as they never received their order and were unable to reach the company.
It is worth noting that the website itself claims to only deal in 100% authentic fragrances and states that they do not accept or sell knock-offs, imitations, or replicas. They also advertise free shipping on all orders over $99 and offer live chat and email customer support.
Overall, while Fragrance11.com has a mixed reputation based on reviews, it may be a legitimate option for those seeking hard-to-find fragrances, especially considering its high rating on Trustpilot. However, it is always important to exercise caution when making online purchases, and customers should be aware of the potential risks based on the negative reviews.
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Some customers have reported being scammed by the company
While some customers have reported positive experiences with Fragrance11, others have reported being scammed by the company.
One customer reported placing an order for two fragrances and never receiving them. This is a common scam tactic; scammers will often take advantage of enticing deals to lure in customers and never send the product.
The website does have an SSL certificate, which encrypts data shared between the browser and website, making it unreadable to others. However, this is not a definitive sign of a legitimate website, as scammers are increasingly using SSL certificates as well.
Fraudulent websites often make claims that seem too good to be true, such as offering high-end brands at low prices. Fragrance11 does advertise discounted authentic fragrances at wholesale prices, which may be a cause for concern.
It is important to note that Fragrance11 has been reviewed by Scam Detector, which gave the website a maximum rating, indicating that it is likely legitimate. However, as with any online purchase, it is crucial to remain vigilant and do your own research to ensure the website is safe.
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Fragrance 11 sells hard-to-find fragrances
Fragrance11 is an online store that sells fragrances that are hard to find elsewhere. The company has been operating since 2018 and has shipped over 1 million orders. Fragrance11 has a Trustpilot rating of 3.8 out of 5, with 579 reviews.
The website offers a wide range of fragrances, skincare, and other beauty products, with a collection of over 16,000 items, including major international brands. Fragrance11 claims to only sell 100% authentic fragrances and guarantees that customers will not find any knock-offs, imitations, or replicas on their website. They also offer free shipping on all orders over $99 and provide live chat and email customer support.
While some customers have had positive experiences with Fragrance11, praising the company for its quick shipping, good prices, and authentic products, others have expressed concerns about the legitimacy of the website. Some reviews claim that they never received their orders, had issues with customer service, or received different or already opened products. It is always advisable to exercise caution when purchasing from unfamiliar websites and to thoroughly research their reputation and reviews before making a purchase.
Overall, Fragrance11 presents itself as a trusted source for hard-to-find fragrances, offering a convenient platform for customers to access a wide range of authentic beauty products. However, as with any online purchase, it is essential to be vigilant and ensure that the website is secure and reputable to protect yourself from potential scams or fraudulent activities.
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The company has been accused of poor customer service
Other reviewers on Trustpilot, however, have praised the company's customer service. One customer reports that their order was sent quickly and that they were happy with the price. They also highlight the company's friendly and honest service, stating that there is "no attitude or hard sell". This review is reflected in the company's "Great" rating of 3.8 out of 5 stars on Trustpilot, with 579 customers having left reviews.
On Reddit, one user who was considering purchasing from Fragrance11 noted that the company has a high Trustpilot rating, a product guarantee, and no apparent red flags. They expressed confidence in the legitimacy of the company, stating that buying fragrances from Fragrance11 is less risky than doing so on eBay.
Despite these positive reviews, some customers have continued to express dissatisfaction with Fragrance11's customer service. One reviewer on Trustpilot, for example, reports that their order took a month to deliver and that they were sent a bogus tracking number. They also claim that their credit card was compromised during the transaction.
Overall, while Fragrance11 has received a mix of positive and negative reviews regarding its customer service, the company has been accused of issues such as non-delivery of products, lack of responsiveness, and problematic refunds. These complaints suggest that Fragrance11 may need to address concerns about its customer service to improve its standing with some of its clientele.
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Fragrance 11 has a live chat and email customer service
Fragrance11.com is an online store that sells fragrances and skincare products. The website has a live chat feature and an email customer service option. This allows customers to reach out to the company with any queries or issues they may have.
The live chat feature is advertised as being available at any time, and the website also states that customers will receive an immediate response if they choose to send an email. This suggests that the company prioritises prompt and efficient customer service.
Some customers have left reviews commending the customer service they received from Fragrance11. One review mentions that the company helped them make the right selection and that the item was shipped exactly as described. Another review mentions that their order was sent quickly and that they were happy with the price. These reviews suggest that Fragrance11's customer service team is knowledgeable about their products and able to provide helpful advice.
However, other customers have left negative reviews, claiming that the company is difficult to contact and does not respond to phone calls or emails. One review mentions that they were unable to reach the company through the designated customer questions page on the website, while another states that their emails went unanswered. These experiences suggest that Fragrance11's customer service may be inconsistent, and that there may be instances where customers struggle to get in touch with the company.
Overall, while Fragrance11 does offer live chat and email customer service, the mixed reviews suggest that customers' experiences with the company's responsiveness and support may vary.
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Frequently asked questions
Fragrance 11 has a rating of 3.8/5 on Trustpilot, with 579 reviews. The website also has a product guarantee and a promise of 100% authenticity.
Reviews are mixed. Some customers have complained about not receiving their orders, or receiving the wrong item. Others have praised the website for its excellent customer service and quick delivery.
Fragrance 11 will accept returns as long as the product is full and the bottle is not opened.
Fragrance 11 offers a 100% safe and secure checkout. The website also has live chat and email customer support.
Fragrance 11 offers free shipping on all orders over $99.
