Heidi Norton
Perfume Click is a UK-based online fragrance retailer that offers a wide range of designer and celebrity perfumes, including brands such as Gucci, Carolina Herrera, and Versace. The company has received mixed reviews from customers, with an average rating of 4.8 out of 5 stars on Trustpilot but a lower score of 1.69 out of 5 on Reviews.io. While some customers have praised Perfume Click for its competitive prices, prompt delivery, and genuine products, others have expressed concerns about the authenticity of the fragrances, with a few claiming that they received fake or expired perfumes. So, is Click Fragrance genuine? The answer may depend on individual experiences, and it's always a good idea to verify the credibility of online retailers before making a purchase.
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What You'll Learn
Positive reviews on Trustpilot
As of February 2025, Perfume Click has an excellent rating of 4.8/5 on Trustpilot, based on over 32,000 reviews. Here are some examples of positive reviews:
"Ordered a bottle of Carolina Herrera EDP. It was dispatched the same day and arrived within 2 days. All fully trackable via Royal Mail. It arrived well packaged and unopened. Genuine product. Good first experience and I would use again."
"My first order from Perfume Click, arrived the day after ordering, the perfume's a gift for my daughter as part of her birthday gift. I know she likes this perfume. Packaged well, arrived safely, in perfect condition, simple straightforward from ordering to delivery. Will use again."
"Super quick delivery, great choices of scents and prices are freaking awesome! Will definitely be back again."
"Great value for money, prompt service and delivery, excellent overall!"
"Really impressed by the service from Perfume Click. The price was the most competitive I could find, and delivery really prompt. I hadn't used Perfume Click before, but will definitely buy from them again! Recommended."
"I couldn't believe how reasonable the prices were and before I knew it I was ordering as much as I could. The best thing about this site is how easy it was to order and the large number of options they give you like PayPal, debit/credit card, etc... Shipping was quick and they kept you informed by email about your package. Everything about Perfume Click was straight to the point, I am very happy with my purchases and how wonderful their prices were, I will be shopping here again!"
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Negative reviews on Reviews.io
Several negative reviews for Perfume Click on Reviews.io indicate that customers have had issues with refunds and customer service. One customer claimed that their order was missing an item, and despite being a consistent customer, Perfume Click implied that they were lying and refused to provide a refund or send a replacement. Another customer claimed that they received a fake perfume that only lasted a couple of hours, and when they contacted customer service, the representative was rude and refused to provide a refund.
Other reviews mentioned issues with delivery, with some customers claiming that their orders never arrived or that the items arrived damaged. One review stated that the company refused to provide a refund for a missing item, claiming that they had CCTV footage of the item being sent, but refusing to provide the footage to the customer.
Some customers also expressed concerns about the authenticity of the perfumes, with one review stating that they received a perfume that was five years old and had turned into vinegar. Another review claimed that the perfume they received was clearly a fake and only lasted a few hours.
There are also negative reviews for Fragrance Direct on Reviews.io, with some customers complaining about issues with refunds, damaged items, and poor customer service. One customer mentioned that they had to go through a complicated process to return an item and still did not receive their refund. Another customer claimed that they never received their order and that their emails and phone calls went unanswered, leading them to suspect that the site was a scam.
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Claims of fake perfumes
Several customers have expressed concerns about the authenticity of the perfumes sold by Click Fragrance. Some reviews claim that the perfumes they purchased were fake, with one customer stating that they were "99% sure the perfume is fake, even though [it's] close to the original price." Another customer claimed that the Versace perfume they ordered from Click Fragrance was "100% fake" and lasted only two hours.
In addition to concerns about the authenticity of the products, some customers have also complained about the customer service they received when trying to resolve issues with their orders. One customer reported that they purchased Ambre de Alexandrie and Le Parfum, and both perfumes faded quickly or smelled like vinegar. When they tried to get a refund, the customer representative was reportedly rude and refused to issue a refund, even though the customer had provided tracking information showing that the order had been returned.
Another review claimed that the aftershave they ordered arrived in an opened box, making it unsuitable for gifting. The customer stated that they would be returning the item and requesting a refund.
It is worth noting that Click Fragrance has collected over 120 reviews on one platform, with an average score of 1.69/5. However, on Trustpilot, the company has a rating of 4.8/5 or 4.9/5, with over 32,000 reviews. This discrepancy in ratings across different platforms may be due to various factors, including the authenticity of the reviews or the different customer segments using each platform.
While some customers have expressed concerns about the authenticity of the perfumes, others have left positive reviews, praising the company for its competitive prices, prompt delivery, and genuine products. It is important for customers to exercise caution when purchasing perfumes or other products online and to verify the credibility and legitimacy of the seller to ensure a positive and safe shopping experience.
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Customer service issues
One of the main issues highlighted by customers is the difficulty in obtaining refunds for faulty or unsatisfactory products. Some customers have reported that their requests for refunds were denied, even when the products were returned in their original packaging. In some cases, customers were blamed for the issues, with Click Fragrance claiming that the products were not faulty or that the customers had opened the boxes and used the products. This has left many customers feeling frustrated and disappointed, with some even vowing never to use the company again.
Another issue that has been raised by customers is the authenticity of the fragrances sold by Click Fragrance. Some customers have claimed that the fragrances they received were not the originals and that the scents were noticeably different from what they expected. This has led to concerns about the genuineness of the products offered by the company.
In addition to the issues with refunds and product authenticity, some customers have also reported encountering unhelpful and rude customer service representatives. In some cases, customers have reported that their concerns were not adequately addressed, and their attempts to resolve issues were met with unresponsiveness or unprofessionalism. This has further added to the negative perception of Click Fragrance's customer service.
On the other hand, it is worth noting that there are also positive reviews from customers who have had satisfactory experiences with Click Fragrance. Some customers have praised the company for their prompt delivery, well-packaged orders, and smooth ordering process. These customers have expressed their satisfaction with the overall service and have even recommended Click Fragrance to others.
Overall, while Click Fragrance has received both positive and negative reviews, the customer service issues highlighted by some individuals should not be overlooked. It is important for companies to prioritize customer satisfaction and address any concerns or complaints in a timely and professional manner. By doing so, businesses can maintain their reputation and ensure that their customers feel valued and respected.
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Packaging and delivery
Perfume Click, a UK-based company, offers a wide range of fragrances and beauty products, including well-known brands. They claim to provide fully packaged orders to minimise damage risk during transit. The company also guarantees that all products are 100% genuine and come in the original manufacturer's packaging. This assurance is crucial, as some customers have expressed concerns about the authenticity of the products they received, claiming that the scents were weak and dissimilar to the originals.
Perfume Click provides free delivery options and a fully tracked service, keeping customers informed via email at every step. Reviews indicate that the company offers prompt delivery, with some orders dispatched on the same day and arriving within 2 days. However, there are also reports of delayed deliveries, particularly for international orders, which can take over a week for dispatch and an additional 3 days for delivery.
The company's packaging has received mixed feedback. Some customers praised the cute and attractive packaging of certain fragrances, like Katy Perry's Purr. However, others have expressed disappointment, claiming that the products they received were not properly packaged or sealed, raising doubts about their authenticity.
Perfume Click allows returns of unopened and unused products in their full original packaging within 28 days of receipt for a refund. The return policy is straightforward, requiring customers to complete a returns form.
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Frequently asked questions
Yes, Click Fragrance is a legitimate company that has been in business since 2009. It is one of the UK's leading retailers of designer and celebrity perfumes.
Yes, all items sold by Click Fragrance are guaranteed to be 100% genuine. The company has a rating of 4.8/5 on Trustpilot, with many customers confirming that they received genuine products.
Click Fragrance appears to have a return policy, as some customers have mentioned returning products. However, there have also been complaints about the company refusing to accept returns or provide refunds.
Click Fragrance offers fully tracked delivery services, including Royal Mail, to keep customers updated on the status of their orders. The company also provides free delivery options and prompt delivery times.
There have been mixed reviews regarding the customer service provided by Click Fragrance. While some customers have praised the company for excellent communication, others have complained about rude customer representatives and difficulties in obtaining refunds or resolving issues.
