Alt Fragrances: Legit Or Not?

ALT Fragrances is a company that creates clones of luxury designer fragrances at a much lower price. They have a wide variety of scents for both men and women, including popular dupes for Baccarat Rouge, Lost Cherry, Black Opium, and Oud Wood. ALT Fragrances' products are vegan, cruelty-free, and made from clean, sustainable, and ethically sourced ingredients. However, there are mixed reviews about the company, with some customers praising their fragrances' longevity and scent accuracy, while others complain about skin rashes, poor customer service, and issues with shipping and returns.

Customer reviews of Alt Fragrances

Positive reviews praise the company's affordable prices, scent accuracy, and longevity of the fragrances. Some customers also report receiving excellent customer service when their orders were incorrect or incomplete.

However, there are also numerous negative reviews, with customers reporting issues such as skin rashes, poor scent accuracy, and frequent leaking. Many customers also complain about poor customer service, with some reporting that the company failed to respond to their queries or only offered store credit instead of a refund.

Positive Reviews:

• "I have received compliments again and again. I had been wanting a new fragrance for a while and I'm very glad I ordered ALT No, 23. It's by new favorite go-to scent. I highly recommend it." (Trustpilot)
• "I LOVE this and so does everyone else. I wasn't sure what to expect when I ordered this cologne but when I got it and opened it up I was pleasantly surprised by the smell and how long it lasts. I would definitely recommend this to everyone. I will be ordering more!" (Alt Fragrances website)
• "I have bought 5 of their fragrances up to now and I've been pretty impressed by how long they last and how good they smell. The only issue I've had is one bottle was not closed properly and spilled a bit during shipping. Other than that, I'm happy with their business and will continue to buy fragrances from ALT." (Sitejabber)
• "I have had one of the best customer service experiences ever! I emailed ALT with questions about canceling my order and they responded quickly, professionally, and very friendly! ALT fragrances are great, but I will be a loyal customer based on this experience alone!" (Sitejabber)

Negative Reviews:

• "Are the products from alt fragrances really worth the money? No, it caused an awful rash on my forearms that took weeks to get rid of. When I contacted the company about it, they offered 15% off a future purchase...yeah right! Terrible product with terrible customer service." (Sitejabber)
• "I purchased wholesale cologne from [Alt Fragrances]... I received the product and noticed it did not smell like the original scent that I was selling. It actually smelled like mainly alcohol... I believe they need a better model because I have a product that I don't feel comfortable selling." (BBB)
• "I bought 2 perfumes from this company... I got them and they leaked a tiny bit in the box... what I smelled was disgusting and like alcohol. The products are terrible and smell so bad... All I want is my money back, the product is beyond terrible." (BBB)
• "I placed an order for a fragrance... and initiated a return... I was told the return request was approved... and that I would be provided store credit... Now, they are not responding to my emails at all... I am requesting a full refund of the item as this is highly unprofessional and does not look good for your company." (BBB)

Alt Fragrances' product quality

Alt Fragrances Product Quality

Alt Fragrances offers a range of "inspired by" or "dupe" fragrances at a significantly lower price point than their luxury counterparts. While the company aims to reinvent the fragrance industry by offering affordable alternatives to high-end scents, there are mixed reviews regarding the quality of their products.

Scent Accuracy and Longevity

One of the main concerns with Alt Fragrances' products is the inconsistency in scent accuracy and longevity. Some customers have reported that certain fragrances, like Executive No.26, lack the depth and complexity of the original scents they aim to duplicate and tend to fade within a couple of hours. In contrast, others have found the fragrances to be either too overpowering or not strong enough, indicating that Alt struggles to find the right balance.

However, there are also positive reviews, with some customers stating that the fragrances are identical to their high-end counterparts and last just as long, if not longer. For example, one customer compared Alt's version of Baccarat Rouge 540, called Crystal No. 23, to the original and found it to be a fresh and clean fragrance that lasted all day.

Bottle Quality

In addition to issues with the fragrances themselves, there have been numerous reports of problems with the quality of the bottles. Some customers have received bottles that were slightly unscrewed or leaking upon arrival, leading to spillage and waste. The bottles have also been described as cheap and mass-produced, with generic labels that sometimes peel off.

Ingredients and Formula

Alt Fragrances markets its products as vegan, cruelty-free, and made from 100% clean, sustainable, and ethically sourced ingredients. They claim to use an oil-based formula that is free from harmful ingredients. However, some customers have still experienced negative reactions to the fragrances, such as developing rashes after wearing them.

While Alt Fragrances offers a tempting value proposition, the mixed reviews on product quality suggest that buyers should approach with a degree of caution. The issues with scent accuracy, longevity, and bottle quality may outweigh the cost savings for some consumers. However, others have been highly satisfied with their purchases, finding the fragrances to be long-lasting and true to their luxury inspirations. Ultimately, the decision to purchase from Alt Fragrances depends on individual priorities and expectations.

The company's customer service

The customer service at ALT. Fragrances has received mixed reviews. While some customers have praised the company for their responsiveness and helpfulness, others have criticised them for being rude and unhelpful.

On the positive side, several customers have reported that ALT. Fragrances responded quickly and professionally to their queries. One customer reported that the company followed up after their purchase to check if they had any questions or feedback, which the customer described as a "thoughtful and unexpected touch". Another customer praised the company for their "super fast and friendly customer service", while others described the customer service as "amazing", "top notch", and "excellent".

However, there have also been numerous complaints about the company's customer service. One customer reported that their experience with ALT. Fragrances' customer service was "incompetent", stating that they "kept hearing 'it will arrive tomorrow'' in response to their queries, but the product never arrived. Another customer described the customer service as "outsourced" and "scripted", indicating that the representatives did not seem to understand what the customer was telling them.

There have also been several reports of ALT. Fragrances failing to respond to customer complaints and disputes. The Better Business Bureau (BBB) website lists multiple complaints from customers who did not receive a response from the company regarding issues such as lost shipments, incorrect orders, and problems with returns and refunds.

In terms of addressing specific issues, some customers have reported positive experiences with the company. For example, several customers reported that ALT. Fragrances promptly resolved issues with leaking or damaged bottles by sending replacements. However, other customers have reported the opposite experience, stating that the company failed to resolve similar issues or offer adequate compensation.

Overall, while some customers have had positive experiences with ALT. Fragrances' customer service, there are also a significant number of negative reviews indicating that the company may need to improve its responsiveness, helpfulness, and consistency in addressing customer concerns.

Affordability vs quality

ALT Fragrances is a company that creates clones of luxury designer fragrances at a much lower price point. They aim to "reinvent the fragrance industry" by offering cheaper alternatives to high-end scents, eliminating what they call the "brand tax" on fragrances.

The Pros: Affordability and Accessibility

ALT's fragrances are significantly more affordable than their luxury counterparts, making iconic scents more accessible to those on a budget. This is especially beneficial in tough economic times when people are looking for ways to save money. ALT's products also allow fragrance enthusiasts to explore a wider range of scents without breaking the bank.

The Cons: Quality and Consistency Concerns

However, the lower price point of ALT's fragrances does come with some compromises. One of the biggest issues reported by customers is the inconsistency in scent longevity. Many of ALT's fragrances seem to lack staying power, requiring frequent reapplication throughout the day. This includes their best-selling scent, Executive No.26, which is said to fade within just a couple of hours.

Another concern is the accuracy of the scents. While some customers find ALT's fragrances to be very similar to the originals, others feel they miss the mark. In some cases, the fragrances are described as being too overpowering or not strong enough, with ALT seemingly struggling to find the right balance. In other cases, the scents are reported to be oddly synthetic, unpleasant, or just not what was expected.

Customer Service

ALT's customer service has also been a point of contention. While some customers praise their responsiveness and helpfulness, many others have reported negative experiences. Common issues include problems with shipping, missing or damaged products, and difficulty obtaining refunds or replacements. Some customers have also accused the company of removing negative comments and reviews from their website and social media pages, which has left some feeling misled and hesitant to purchase from them.

Final Thoughts

While ALT Fragrances may be a good option for those who are simply looking to explore new scents on a budget, the inconsistencies in quality and customer service may be deal-breakers for those seeking a true alternative to their favourite luxury fragrances. In this case, the lower price point may not justify the potential compromises in quality and satisfaction.

It's important to weigh your priorities when considering affordability versus quality. While saving money is appealing, it's also important to ensure that the product meets your expectations and provides a positive overall experience.

The brand's value for money

The value for money offered by ALT fragrances is a key consideration for customers. The brand offers an extensive range of fragrances at significantly lower prices than their luxury counterparts, typically priced between $29 and $69 per bottle. This affordability is a significant advantage for those seeking budget-friendly options without compromising on scent and quality.

ALT fragrances are marketed as alternatives to high-end perfumes, eliminating the "brand tax" associated with designer labels. The company claims to offer similar scents without the premium price tag, making luxury fragrances more accessible to consumers. This affordability, however, comes with certain trade-offs, as some customers have noted.

While ALT fragrances provide an affordable option, the reduction in price also reflects a difference in quality and longevity. Some customers have reported that the fragrances are either too overpowering or not strong enough, indicating that ALT struggles to find the right balance in scent concentration. In addition, issues with scent accuracy have been noted, with some fragrances deviating significantly from their luxury inspirations.

The longevity of ALT fragrances is a particular concern for customers. Unlike luxury perfumes known for their lasting power, ALT fragrances often require frequent reapplication throughout the day, diminishing their perceived value. This inconsistency in scent longevity, along with synthetic and flat undertones in some fragrances, detracts from the overall experience.

Despite the lower price point, the need for frequent reapplication and the inconsistency in scent quality may lead customers to question the value they are getting for their money. However, it is important to note that ALT fragrances cater to a specific market—those seeking affordable alternatives to luxury perfumes. For this target audience, the value proposition of ALT fragrances may still hold strong, especially if they prioritise affordability over exact scent duplication.

Overall, while ALT fragrances offer a more economical option, the trade-off in terms of scent accuracy, concentration, and longevity may impact the perceived value for customers. The brand's ability to maintain its value proposition will depend on its capacity to address these concerns and strike a better balance between affordability and quality.

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