Antonio Mcgowan
Sephora offers a perfume sampler set, allowing customers to try out different fragrances before committing to a full-size bottle. The set typically includes a selection of sample-size fragrances ranging from floral and musky to fruity scents. Once you've found your favourite, you can redeem the included scent certificate for a full-size bottle of that particular fragrance. However, there seems to be some confusion and challenges regarding the redemption process, with some customers reporting missing vouchers and unclear instructions. To address these issues, Sephora provides customer support through private messaging, live chat, and phone assistance.
| Characteristics | Values |
|---|---|
| What is included | Deluxe samples of latest fragrances, a scent certificate, and a redeemable voucher |
| How to redeem | Take the scent certificate and redeem it at any US Sephora store or on Sephora.com for a full-size perfume of your favorite featured fragrance at no extra cost |
| Where to find the code | The code should be located underneath a barcode on the voucher. The code starts with the letter U |
| Where to enter the code | Enter the code in the "Promo Code" section at checkout |
| Common issues | The number 1 looks like the letter I |
| Customer support | Call 1-877-SEPHORA (1-877-737-4672) or contact the live chat at https://www.sephora.com/beauty/contact-us |
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What You'll Learn
Redeeming a Sephora perfume sampler online
The scent certificate should be located inside the Sephora Favorites set. This certificate includes a voucher that can be redeemed for a full-size perfume, either online or in-store. It's important to note that the redemption is only valid at Sephora stores in the US and on their website, and not at Sephora inside Kohl's stores or Sephora Canada stores.
To redeem the scent certificate online, add the featured fragrance to your basket on Sephora's website. Then, proceed to checkout. During checkout, you will need to enter the promotion code found on the scent certificate. This code usually starts with the letter "U" and can be found underneath a barcode on the certificate. You can enter this code on either the first or last page of checkout in the "'Promo Code' section."
If you encounter any issues or have further questions, you can contact Sephora's customer support through their live chat or by calling 1-877-SEPHORA (1-877-737-4672). Their customer support team will be able to provide additional assistance and help you place your order using the fragrance voucher.
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Redeeming a Sephora perfume sampler in-store
To redeem a Sephora perfume sampler in-store, you will need a scent certificate or voucher. This should have been included in the sampler set you purchased. Take this scent certificate and your chosen sampler set to any US Sephora store. Note that you cannot redeem at Sephora inside Kohl's stores or Sephora Canada stores.
The scent certificate should include a promotion code that starts with the letter "U" and is located underneath a barcode. You can redeem your chosen fragrance at no extra cost.
If you are missing your scent certificate or voucher, you can contact Sephora customer support via their live chat or by calling 1-877-SEPHORA (1-877-737-4672).
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Issues with missing vouchers
Sephora's perfume sampler sets are a great way to discover new fragrances. The sets typically contain a range of sample-size fragrances, from warm musky scents to fresh citrusy notes. Once you've found your favourite, you can use the included scent certificate (or voucher) to redeem a full-size bottle of your chosen fragrance, either online or in-store.
However, some customers have encountered issues with missing vouchers in their sampler sets. In such cases, customers have reached out to Sephora's customer support, with varying degrees of success. Some customers have been informed that vouchers cannot be replaced if lost or stolen, while others have been asked to send a private message to Sephora's support team for further assistance. In one instance, a customer was able to resolve the issue by contacting the store directly, where the manager was helpful and provided a solution.
If you are facing a similar issue with a missing voucher, it is recommended to first review the contents of your sampler set and ensure that the voucher was originally included. If you are certain that the voucher is missing, you can try contacting Sephora's customer support through their live chat, phone number, or email. It is advisable to provide as much information as possible, including your order number, the names of the sets purchased, and any relevant receipts or email confirmations.
While there is no guarantee that a replacement voucher will be provided, it is worth reaching out to Sephora's support team to explore all possible options for resolution. It is also important to note that the redemption process and policies may vary depending on your region, so be sure to review the terms and conditions associated with your specific sampler set.
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Locating the promo code
To locate the promo code, start by looking inside the Sephora Favorites set. The voucher should be included in the set, and it will have a code that starts with the letter "U" and is located underneath a barcode. The code will be needed to redeem your chosen fragrance online.
If you are having trouble locating the voucher or promo code, you can refer to the scent certificate or the redemption instructions included inside the kit. These should provide detailed steps on how to redeem your perfume sampler and locate the necessary code.
In some cases, if you are unable to find the voucher or promo code, you can try contacting Sephora's customer support. They can be reached via phone at 1-877-SEPHORA (1-877-737-4672) or through their live chat feature at https://www.sephora.com/beauty/contact-us. Their team should be able to provide further assistance in locating or replacing any missing promo codes.
It is worth noting that the promo code is essential for redeeming your chosen fragrance online. Without it, you may experience difficulties in completing your redemption process.
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Contacting Sephora customer support
If you need to contact Sephora's customer support team regarding redeeming a perfume sampler, or for any other issue, there are several options available.
Firstly, you can call Sephora's customer support phone line at 1-877-SEPHORA (1-877-737-4672). This line is available between 6 am-10 pm PST Monday to Friday and 8 am-9 pm on weekends.
Secondly, you can utilize Sephora's live chat function by visiting https://www.sephora.com/beauty/contact-us. If the chat page shows that the service is unavailable, it is recommended to keep the page open for a few minutes until the next agent becomes available.
Additionally, you can send Sephora's customer support team a private message with more details about your issue. To do this, you can adjust your settings in your Community settings on a browser (not the app) to enable private messages.
When seeking assistance from Sephora's customer support team, it is helpful to provide as much information as possible, such as order numbers, product names, and clear photos of any relevant vouchers or certificates.
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Frequently asked questions
You can redeem your scent certificate at any US Sephora store or on Sephora.com. To redeem online, add your chosen featured fragrance to your basket and enter the promotion code at checkout. The code should be located underneath a barcode and will start with the letter 'U'.
Contact Sephora's customer support via live chat or phone. You can also try sending a private message to Sephora's Beauty Insider Community with a clear photo of your voucher and they may be able to assist.
You can redeem your scent certificate at any US Sephora store. However, Sephora inside Kohl's stores and Sephora Canada stores do not accept redemptions.
