Canceling Aroma 360 Subscription: A Step-By-Step Guide

Aroma360 is a company that provides scenting solutions for businesses and homes, using therapeutic-grade essential oil blends. While the company offers monthly subscription programs for its products, some customers have expressed dissatisfaction with the difficulty of cancelling their subscriptions. In this paragraph, we will explore the process of cancelling an Aroma360 subscription and provide insights into customer experiences.

Cancelling via new credit card

Cancelling an Aroma 360 subscription via a new credit card is a challenging process. Aroma 360 has been accused by customers of making it extremely difficult to cancel subscriptions. In fact, one customer review states that the only way they were able to cancel their subscription was by placing a stop order on their credit card. This is because, according to another customer, Aroma 360 is able to access new credit card details when a card is cancelled and replaced.

Therefore, if you wish to cancel your Aroma 360 subscription via a new credit card, you will need to contact your bank or credit card company and ask them to block any future payments to Aroma 360. This will prevent any further charges from being made to your account. It is important to note that this may not be an easy process, as Aroma 360 has been known to ignore customer requests for cancellation. You may need to be persistent and provide your bank or credit card company with as much information as possible about your subscription and your desire to cancel it.

Additionally, it is worth noting that simply cancelling your credit card may not be sufficient to cancel your Aroma 360 subscription. Aroma 360 has been known to continue charging customers even after they have cancelled their subscriptions, so it is crucial to take proactive steps to block future payments.

Finally, it is always a good idea to carefully review the terms and conditions of any subscription service before signing up, to understand your rights and obligations regarding cancellation. This can help you avoid potential difficulties in the future.

Cancelling via stop order

To cancel your Aroma 360 subscription via a stop order, you will need to contact your bank or credit card company and request to place a stop payment on the subscription charges. This means that you are instructing your bank or credit card company to block any future payments to Aroma 360.

When placing a stop order, it is important to provide the following information to your bank or credit card company:

• Your account number
• The name of the company (Aroma 360)
• The amount of the payment
• The date of the payment

Keep in mind that a stop order only blocks future payments and does not reverse any payments that have already been processed. Additionally, there may be fees associated with placing a stop payment, so be sure to check with your financial institution.

It is worth noting that some users have reported difficulties in cancelling their Aroma 360 subscriptions, even through the use of stop orders. In some cases, Aroma 360 has been known to access new credit card information after customers attempted to cancel by changing their card details. Therefore, it is important to closely monitor your account and be persistent in your cancellation efforts if needed.

Cancelling over the phone

To cancel your Aroma360 subscription over the phone, you can call their customer support team at +1-888-565-7449. This number is also listed as +1-866-713-9313 on another source. Their phone lines are open from Monday to Friday, 9:00 AM to 5:00 PM EST.

When you call, be prepared to provide information to identify yourself as a customer, such as your email address, phone number, or address. You may also need to provide your account credentials.

If you are unable to reach them by phone, Aroma360 also offers customer support through live chat on their website, or you can submit a support ticket.

Cancelling via email

To cancel your Aroma360 subscription via email, you can follow these steps:

• Open your email service on your device.
• Create a new email and address it to customerservice@aroma360.com. This is the dedicated email address for customer support and subscription management.
• In the subject line, clearly state your intention to cancel your subscription. For example, you could write "Cancellation Request for Subscription" or "Ending My Aroma360 Subscription."
• In the body of the email, provide your full name, contact information, and any other relevant account details. It is important to include specific information about your subscription to help them locate your account quickly.
• Politely but firmly express your desire to cancel the subscription. You can also include the reason for cancellation if you wish.
• Send the email and wait for a response. Aroma360's customer support team typically responds within 24 to 48 hours. However, if you require immediate assistance, they also offer a live chat feature on their website.
• Follow up on your request. If you do not receive a timely response or confirmation of cancellation, send a polite reminder or reach out to their customer support team through other available channels, such as their phone number: +1-888-565-7449.

It is important to note that some Aroma360 subscribers have reported difficulties in cancelling their subscriptions. These reports include challenges in reaching customer support and issues with subscription charges continuing even after cancellation attempts. Therefore, it is advisable to diligently follow up on your cancellation request and explore alternative methods of cancellation if needed.

Cancelling in-person

Cancelling an Aroma 360 subscription in person can be challenging, as the company has received numerous complaints about its cancellation process. Here is a step-by-step guide to help you navigate the process:

Step 1: Contact Customer Support

Firstly, you will need to reach out to Aroma 360's customer support team. You can do this by initiating a live chat on their website or by submitting a support ticket. You can also try calling their support line, but some customers have reported long wait times and difficulty getting through.

Step 2: Explain Your Request

When you finally get in touch with a customer support representative, clearly state that you wish to cancel your subscription. Be firm and explicit in your request. Provide all the necessary account information and be ready to answer any security questions they may ask to verify your identity.

Step 3: Follow Up

In some cases, customers have reported that Aroma 360 representatives promised to send an email to confirm the cancellation but failed to do so. If you encounter a similar situation, be persistent and follow up on your request. Send emails, use the live chat, and call their support line until you receive confirmation that your subscription has been successfully cancelled.

Step 4: Contact Payment Provider

If Aroma 360 continues to ignore your cancellation requests, you may need to contact your credit card company or bank and ask them to place a stop order on any further payments to the company. This is a drastic step, but some customers have reported that it was the only way they could end their subscription.

Remember to keep a record of all your communications with Aroma 360, including dates, times, and the names of any representatives you speak to. This information may be useful if you need to escalate the issue further.

Frequently asked questions