Antonio Mcgowan
Scentbird is a fragrance subscription service that offers customers a monthly designer fragrance for $16.95. The company does not have a customer service phone number, but there are several ways to contact Scentbird's customer support team. The most popular method is by phone, although customers have reported difficulties getting through to a customer service representative. Scentbird can be contacted via email at [email protected], and the company will also respond to messages sent through Facebook Messenger.
| Characteristics | Values |
|---|---|
| Customer Service Phone Number | (201) 579-3264 (Toll-free) |
| [email protected] | |
| Mailing Address | Scentbird, Inc. 401 Cottontail LN, Somerset, NJ 08873 Attention: Data Privacy Officer |
| Facebook Messenger | @scentbird |
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What You'll Learn
Scentbird customer service phone number
Scentbird is a fragrance subscription service that offers its customers a monthly designer fragrance for $16.95. The company does not have a customer service phone number listed on its website, and several customers have reported being unable to find a phone number for the company. However, Scentbird does offer customer support through email and Facebook Messenger. The company provides two email addresses for customer service inquiries: [email protected] and the email address of their Data Privacy Officer, which can be found in the privacy section of their website.
While Scentbird does not provide a phone number for direct customer service inquiries, one source lists a phone number, 1-201-579-3264, that can be used to reach the company. This number is toll-free and available 24 hours a day, seven days a week. Customers can call this number to receive information about products and services, share feedback, or register complaints. However, it is unclear whether this number is a direct line to Scentbird customer service or an alternative method of contacting the company through a third-party organization.
If you wish to contact Scentbird customer support, it is recommended to use one of the email addresses provided or reach out through Facebook Messenger. These methods of communication are officially recognized by the company, and they will respond to your inquiries through these channels.
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Contacting Scentbird via email
Scentbird does not have a customer service phone number, but you can contact them via email or Facebook Messenger. While some sources suggest that Scentbird offers two email addresses for its customers, the most commonly cited address is [email protected].
If you are a parent or guardian and believe that Scentbird has collected personal information from your child, you can notify them by sending an email to [email protected]. In your email, be sure to include your name, address, email address, and your specific request. Scentbird asks that you allow 30 days for a response.
You can also use the [email protected] email address for general inquiries, as well as for issues related to your subscription, billing, or missing orders. When contacting Scentbird via email, be sure to provide as much detail as possible about your issue or inquiry to help ensure a timely and helpful response.
While email may not be the first choice for those with urgent or time-sensitive issues, it is a nearly ubiquitous form of communication, and Scentbird will reply to your email.
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Scentbird customer service rating
Scentbird's customer service rating varies depending on the review source. On Trustpilot, Scentbird has a 4-star rating based on reviews from 11,372 customers. However, on PissedConsumer, Scentbird has an average rating of 1.8 stars based on 761 customer reviews, with 71% of users saying they won't use Scentbird in the future.
Customers who have left reviews on PissedConsumer have expressed dissatisfaction with Scentbird's customer service, particularly regarding the difficulty of cancelling subscriptions and the lack of responsive customer service lines. Some reviewers have also mentioned issues with being billed for products they did not order and not receiving refunds for unwanted cologne.
On the other hand, positive reviews on Trustpilot highlight the helpfulness of Scentbird's customer service representatives in resolving issues.
Scentbird's customer service can be contacted via phone at 1-201-579-3264 or by email at [email protected], [email protected], or [email protected]. The company also offers a Live Chat feature on its website.
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Scentbird customer service issues
Scentbird is a fragrance subscription service that offers customers a monthly designer fragrance for $16.95. The company also offers a candle club subscription, although there is currently no option to purchase more than one candle under this subscription.
Scentbird customers have reported issues with the company's customer service. Some have complained that there is no customer service phone number, while others have said that they have not received a response to their emails. There are also reports of issues with the company's return, cancellation, and refund policies.
Despite these issues, there are several ways to contact Scentbird customer support. The company can be reached 24/7 via email at [email protected]. This email address can also be used to contact the company's Data Privacy Officer with any questions, comments, or concerns about Scentbird's privacy practices. Customers can also reach out to Scentbird through Facebook Messenger, although this method may not be suitable for urgent or time-sensitive issues.
In addition to these channels, Scentbird provides a mailing address for privacy-related inquiries:
Scentbird, Inc.
401 Cottontail LN, Somerset, NJ 08873
Attention: Data Privacy Officer
When contacting Scentbird by mail, customers are asked to include their name, address, email address, and specific request. The company asks customers to allow 30 days for a response and notes that it is only required to respond to one privacy request per customer each year.
For customers in California, there is also the option to contact the Complaint Assistance Unit of the California Department of Consumers Affairs if issues with Scentbird remain unresolved.
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Scentbird customer service contact information
Scentbird is a fragrance subscription service that offers its customers a wide range of designer fragrances. If you have any questions, comments, or concerns about their privacy practices, or would like to exercise any of your rights related to your personal information, you can contact them via email at [email protected] or by mail at:
Scentbird, Inc.
401 Cottontail LN, Somerset, NJ 08873
Attention: Data Privacy Officer
When contacting them, be sure to include your name, address, email address, and your specific request. Scentbird asks that you allow thirty days for a response.
Although Scentbird does not have a customer service phone number, some sources suggest calling 1-201-579-3264. This number is toll-free and available 24 hours a day, seven days a week. However, other sources indicate that this number may not be effective, as it is difficult to reach a real person.
You can also contact Scentbird through Facebook Messenger, although this method may not be suitable for urgent or time-sensitive issues.
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Frequently asked questions
Scentbird's customer service team can be contacted via email at [email protected]. The company does not have a customer service phone number.
Scentbird does not have a customer service phone number, and therefore no average hold time.
Scentbird does not have a customer service phone number, and therefore no average call time.
The best way to contact Scentbird's customer service team is by email at [email protected].
