Heidi Norton
There are mixed reviews for the perfume retailer Perfume Click. Some customers have reported receiving counterfeit or faulty products, while others have praised the company for its low prices and smooth service. Trustpilot reviews are generally positive, with the company achieving a 5-star rating from over 33,000 reviews. However, some customers have expressed concerns about the authenticity of the reviews. Some Reddit users have also questioned the legitimacy of the site, with one user reporting a good experience with the Dutch version of the site, Parfumklik.
| Characteristics | Values |
|---|---|
| Number of reviews | 124 |
| Number of customers who have left reviews | 33,364 |
| Average rating | 5 stars |
| Products | Perfumes, aftershaves, eau de toilette, cosmetics, skincare, haircare, suncare products |
| Brands | Jimmy Choo, Dolce & Gabbana, Hugo Boss, Calvin Klein, Elizabeth Arden, Guinot |
| Shipping cost to the US | £4.95 |
| Customer service | Poor |
| Product quality | Poor |
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What You'll Learn
- Customers have reported receiving counterfeit perfumes from Perfume Click
- Some reviews mention poor customer service and difficulty getting refunds
- The website offers a wide range of perfumes at low prices
- People have praised Perfume Click's fast delivery and smooth service
- Some customers have expressed satisfaction with the authenticity and quality of the perfumes
Customers have reported receiving counterfeit perfumes from Perfume Click
Another customer reported that they received an unsealed and used perfume, and despite returning it as advised by customer service, they never received a refund. Some customers have also experienced difficulties with refunds and returns, with claims of faulty products being dismissed. One customer claimed that they received a leaking bottle and, despite providing photos, their claim was ignored. Other customers have reported receiving weak scents that fade quickly, with one reviewer stating that the perfume they received lasted barely two minutes on the skin.
The proliferation of counterfeit goods is increasing, and with it, the number of bogus and often unsafe products. Government and industry studies have found that some of the ingredients in counterfeit fragrances are dangerous. These phony perfumes and colognes sometimes contain urine and have been known to cause serious conditions like acne, psoriasis, rashes, and eye infections. They have also been found to contain DEHP, classified as a probable human carcinogen.
Perfume Click has responded to some of the negative reviews, stating that they take all concerns about product authenticity seriously. However, they have also claimed that they have no record of the customer contacting their support team. The company has a rating of 4.9 out of 5 stars on tenereteam.com, with many customers praising their quick delivery, excellent customer service, and wide range of products. It is rated 5 stars on Trustpilot, with over 29,000 reviews, and offers up to 75% off RRP on over 1,000 popular brands.
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Some reviews mention poor customer service and difficulty getting refunds
Some customers have reported poor customer service and difficulty obtaining refunds from Perfume Click. One customer claimed that they bought a perfume that was a fake and, despite returning the order tracked, the company refused to refund their money. Another customer reported that they never received their order and that their refund request was cancelled.
In addition, some customers have complained about receiving used or unsealed products, with one reviewer stating that they received an unsealed and clearly used perfume and never received a refund. Similarly, another reviewer claimed that they received an opened box and were told that their refund request could not be processed as the item had already been used.
There are also a few reviews that mention issues with the quality of the perfumes, such as one customer who claimed that the perfume they ordered did not smell like the original and that their request for a refund was denied. Another reviewer stated that the perfume they ordered lasted barely two minutes on the skin, suggesting that it may be a counterfeit product.
On the other hand, there are also positive reviews from customers who have been happy with their purchases and the company's customer service. Some customers have praised the fast delivery, smooth service, and excellent prices offered by Perfume Click.
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The website offers a wide range of perfumes at low prices
The website Perfume-Click offers a wide range of perfumes at low prices. They stock hundreds of beloved brands, including classics like Jimmy Choo, Dolce & Gabbana, Hugo Boss, and Calvin Klein. They offer discounts of up to 75% off the recommended retail price, making their products highly affordable.
In addition to perfumes, they also sell aftershaves, eau de toilette, and beauty products such as discount cosmetics, cheap high-end makeup, and skincare items. Perfume-Click has a loyalty program that offers loyalty points and multi-buy discounts, making the deals even more attractive. The website also offers reasonable shipping rates and delivers internationally to countries like the US and Ireland.
While some customers have expressed satisfaction with their purchases, citing low prices and quick delivery, others have left negative reviews, claiming that the products they received were fake or not as described. Some have also had issues with customer service, with a few people stating that they never received a response to their inquiries or refunds for their purchases.
Overall, Perfume-Click appears to be a mixed bag in terms of customer experience. While they offer a wide range of perfumes at low prices, there are some concerns about the authenticity and quality of the products, as well as the reliability of their customer service.
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People have praised Perfume Click's fast delivery and smooth service
While there are some negative reviews of Perfume Click, there are also several positive testimonials praising the company's fast delivery and smooth service. One review mentions that their order was placed on a Tuesday afternoon at 3:54 pm and dispatched by 4:08 pm the same day, arriving at 7:40 am the next morning. Another customer reports that their package arrived sooner than expected, with the entire transaction described as "very professional".
Perfume Click offers a wide range of fragrances, including hard-to-find scents at significantly lower prices than competitors. One customer from the UK mentions that they have bought from Perfume Click several times and have been happy with their service. They also offer reasonable shipping rates to the US.
Overall, Perfume Click seems to provide a convenient and efficient shopping experience for customers seeking a variety of perfume and beauty products at discounted prices.
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Some customers have expressed satisfaction with the authenticity and quality of the perfumes
While some customers have had negative experiences with Perfume Click, there are also those who have expressed satisfaction with the authenticity and quality of the perfumes they received.
One customer from the UK shared that they had bought perfumes from Perfume Click a couple of times and were happy with their service. Another customer from the UK also shared that they had bought from Perfume Click several times and found them to be excellent. They appreciated the significant savings they got on a perfume that they had been wanting to purchase for a long time.
Perfume Click offers a wide range of beloved brands, including classics like Jimmy Choo, Dolce & Gabbana, Hugo Boss, and Calvin Klein, at discounted prices. Some customers have praised the company for their amazing prices, quick delivery, and satisfactory transactions. One customer shared that they were pleased to receive their order sooner than expected, while another appreciated the reasonable shipping cost to the US.
While there are mixed reviews about Perfume Click, some customers have indeed expressed satisfaction with the authenticity and quality of the perfumes, as well as the company's service and pricing.
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Frequently asked questions
While there are some negative reviews of the website, claiming that the products are fake, there are also positive reviews, with customers claiming to have had a good experience with the website.
Some customers claim that the products they received from Perfume Click were fake, while others claim that they received genuine products.
Many customers have stated that the prices on Perfume Click are very affordable, with some products being sold at half price. However, some customers have also mentioned that the prices are reflective of the expiration date of the product.
Some customers have complained about the quality of the products, stating that the fragrances do not smell like the original, or that the scent does not last long. However, there are also customers who are happy with the quality of the products they received.
