Jomashop: Are Their Colognes The Real Deal?

Jomashop is a legitimate fragrance seller, offering authentic perfumes and colognes at discounted prices. While some customers have expressed concerns about slow shipping and inconsistent inventory management, the majority of reviews confirm that Jomashop is a safe and reliable option for purchasing genuine fragrances. However, it is recommended to only order items that are listed as in stock to avoid potential delays or order cancellations.

Jomashop's legitimacy as a fragrance seller

Jomashop is a legitimate fragrance seller, with many customers reporting positive experiences. The retailer offers a wide range of high-end fragrances at discounted prices, and its legitimacy has been verified by many users. However, it is important to note that Jomashop is primarily a watch seller, and its fragrance selection is considered secondary.

While the retailer offers great prices and legitimate products, there are some drawbacks to shopping at Jomashop. One of the most commonly cited issues is slow shipping. Many customers have reported that Jomashop can take a long time to ship their orders, sometimes even cancelling orders due to inventory issues. In addition, some customers have expressed concerns about the quality of the fragrances they received, with a few reports of receiving fake or watered-down perfumes.

On the other hand, many customers have praised Jomashop for its wide selection of legitimate, niche fragrances at affordable prices. Some customers have specifically mentioned purchasing authentic fragrances from brands such as Roja Parfums, Xerjoff, Serge Lutens, and Parfums de Marly. These customers have expressed satisfaction with the authenticity and quality of the fragrances they received.

Overall, Jomashop is a legitimate fragrance seller, but customers should be aware of potential issues with shipping times and inventory management. It is recommended to only order items that are listed as "in stock" to avoid potential delays or cancellations. While the retailer offers great deals, it is important to be cautious and only purchase from trusted sellers, especially when dealing with high-end or niche fragrances.

Customer reviews of Jomashop's service

On the positive side, some customers have praised Jomashop for their competitive prices, wide selection of products, and efficient delivery. One customer described Jomashop as a "1-stop place" for buying high-quality items at great prices, while another highlighted their "excellent and professional service". Several customers also mentioned that they received their orders on time and were satisfied with the quality of the products.

However, there have also been numerous negative reviews, with issues ranging from slow shipping and delivery, poor customer service, and problems with returns and refunds. Some customers have complained about long delays in shipping, with orders taking weeks or even months to arrive. Others have expressed frustration with the customer service, describing it as "horrible" and "wooden". There have also been reports of difficulties in reaching the company through the chat box and phone, with long wait times and unresponsive representatives.

In addition, there have been concerns about the authenticity of some products, with a few customers claiming to have received fake or watered-down fragrances. There are also complaints about issues with returns and refunds, including unexpected cancellation of orders and difficulties in obtaining refunds for faulty or undelivered items.

Overall, while some customers have had positive experiences with Jomashop, there are also a significant number of negative reviews highlighting issues with the company's service, suggesting that improvements could be made to address these concerns.

Jomashop's shipping times

Orders placed before 1:30 PM Eastern Standard Time on a business day will be processed and shipped on the same day, provided that the ordered goods are in stock and customer identification is verified. In-stock items are typically shipped within 24 hours or less. However, if an item is not in stock, shipping times can range from a few weeks to months, and there is a possibility of order cancellation.

For orders within the continental United States, Jomashop offers free ground shipping for purchases over $100 via FedEx, UPS, or USPS. The estimated delivery time for ground shipping is 1 to 6 business days. Faster shipping options are also available for an additional cost, including UPS/FedEx 2-day shipping ($14.99), UPS/FedEx 1-day shipping ($29.99), and UPS Next Day AM delivery ($59.99).

International shipping is available, and the cost is calculated during checkout. All items shipped by Jomashop are fully insured, and tracking information is provided via email once the order has been dispatched.

While Jomashop strives to process and ship orders as quickly as possible, some customers have reported instances of delayed shipping and inconsistent inventory management. It is recommended to carefully review the estimated shipping times and item availability before placing an order.

Jomashop's customer service

Jomashop is a legitimate fragrance seller, and its customer service has been described as "passable", "responsive but not apologetic", "wooden", "average at best", and "super slow".

Customers have reported that Jomashop's customer service team can take several days to respond to an issue. One customer who received a broken perfume bottle in the mail was unsatisfied with the level of service they received, saying that the customer service worker was "not apologetic or anything". However, after some back-and-forth, the company did send a replacement bottle.

Another customer who received a broken bottle of perfume in the mail said that Jomashop's customer service was "super slow" and that the company initially offered an $8 refund for a completely empty bottle. After some back-and-forth, the customer was told that they would receive a refund for half the item's value and could "keep it as is".

One customer who received a fake bottle of perfume said that they avoided contacting customer service and instead steered clear of the company after their experience.

The company has been praised for its prices, with one customer saying that they are a "valuable resource" due to their "ability to get fragrances in at a super low price from all over the world". However, customers have also reported issues with shipping times and stock levels.

Jomashop's product authenticity

Jomashop is a legitimate fragrance seller, with many customers reporting positive experiences. The retailer offers a wide range of fragrances, including high-end and niche perfumes, at discounted prices. While some customers have expressed concerns about the authenticity of certain products, the majority of reviews suggest that Jomashop sells authentic cologne and perfumes.

Several customers have shared their experiences purchasing fragrances from Jomashop, with many confirming the authenticity of the products they received. Some customers specifically mentioned buying niche fragrances, such as Roja Perfume, Xerjoff, and Serge Lutens, and being satisfied with their purchases. In one instance, a customer compared a bottle of Herod from Jomashop to a retail bottle and found them to be identical. Another customer verified the authenticity of a bottle of Frederic Malle Iris Poudre purchased from Jomashop. These experiences suggest that Jomashop does sell authentic cologne and perfumes.

However, there have been a few reports of customers receiving fake or watered-down fragrances from Jomashop. In one instance, a customer claimed that a bottle of Creed Green Irish Tweed purchased from Jomashop smelled different and did not last as long as an authentic bottle. Another customer suspected that two Parfums de Marley bottles were fake due to the absence of lot numbers and differences in weight and scent compared to an original bottle. While these instances are concerning, it's important to note that they represent a small proportion of the overall customer reviews.

Jomashop's customer service has received mixed reviews. Some customers have praised the company for its responsiveness and effective problem-solving, while others have criticised it for being slow, unapologetic, and unhelpful in resolving issues. Shipping times have also been a point of contention, with some customers reporting long wait times and inconsistencies between the estimated and actual delivery dates.

Overall, while there are some negative reviews, the majority of customers seem to have had positive experiences with Jomashop, indicating that the retailer does sell authentic cologne and perfumes. However, it is always a good idea to exercise caution when purchasing from any discount retailer and to be aware of potential risks, such as longer shipping times or the possibility of receiving counterfeit products.

Frequently asked questions