Fragrancenet: Are Their Perfumes The Real Deal?

FragranceNet is a legitimate online retailer of perfumes, colognes, and other beauty products. The company was founded in 1997 and has been in business for over 20 years, with an A+ rating from the Better Business Bureau. They offer a wide range of discounted perfumes, including designer, mass market, and niche fragrances, as well as unisex scents. FragranceNet guarantees that all products sold on the site are 100% genuine and backed by a money-back guarantee. The company has a loyal following among fragrance lovers who appreciate their competitive prices and superior customer service. While there are some negative reviews, the majority of customers seem to be happy with their purchases.

FragranceNet's reputation

Founded in 1997, FragranceNet is a well-established company that has been in business for over 20 years. They sell both men's and women's fragrances, as well as unisex scents, and have a wide variety of discounted perfumes from well-known brands, including designer, mass market, and niche fragrances. They also offer fragrance sets, body care products, and home fragrances at competitive prices.

The company's Trustpilot score of 4.1 stars from over 48,000 reviews is impressive, with 79% of reviewers giving FragranceNet 5 stars. Many customers praise the company's low prices, wide selection, and express shipping options. The customer service team, in particular, has been commended for its helpfulness and efficiency.

However, there are also negative reviews, with some customers reporting problems with the quality of the products and shipping delays. Some reviewers have even claimed to have received counterfeit fragrances, while others have expressed frustration with the return process. It's important to note that FragranceNet guarantees all products sold on the site are genuine and backed by a money-back guarantee. The company's customer service team is dedicated to ensuring client satisfaction and is always ready to help.

Overall, FragranceNet has a reputable standing as a legitimate retailer of perfumes, colognes, and other fragrance products. While there may be some negative reviews, the majority of customers seem to be happy with their purchases and the company's commitment to customer satisfaction.

Customer reviews

Positive reviews mention the company's wide selection of perfumes and beauty products, affordable prices, timely shipping, and good customer service. One customer said:

> "I've purchased several perfumes for my wife from FragranceNet as well as cologne for myself for over 5 years now and I must say that I'm very impressed with the timing of our packages and the quality! Very much appreciated! Happy customer here!"

However, there are also negative reviews, with some customers reporting that they received faulty or fake products. One customer said:

> "THIS ITEM WAS A FAKE IT WAS ALSO USED AND I DO NOT APPRECIATE THE ."

Another customer reported that they received a fake bottle of perfume:

> Proof of purchase: https://imgur.com/a/ewxSyiz

> Pictures and comparison: https://imgur.com/a/JnnrVSC"

Overall, while there are some negative reviews, the majority of customers seem to have had positive experiences with FragranceNet, citing affordable prices and timely shipping as the main pros of shopping with the company.

Shipping and delivery

Fragrancenet.com offers free standard shipping in the U.S. for orders over $59.00. For U.S. orders under $59.00, there is a charge of $8.95. Standard U.S. shipping takes 4-7 business days, while express shipping takes 2-3 business days and starts at $13.95, depending on the weight of the shipment. For time-sensitive orders, 1-business day shipping is available for a charge of $17.95 or more, depending on weight.

For international orders, shipping costs vary depending on the location. International orders typically take 4-15 business days to arrive and may be subject to additional customs charges.

Fragrancenet.com provides a shipping calculator on its website to help customers estimate the cost of shipping to their location.

In terms of delivery times, these may vary depending on the items ordered and the accuracy of the billing and shipping information provided.

It is important to note that Fragrancenet.com does not ship restricted items, such as aerosol-type products and pressurized spray cans, to Alaska, Hawaii, Puerto Rico, APO/FPO/DPO, or international addresses. These items can only be delivered within the contiguous United States via ground shipping.

Returns and refunds

Fragrancenet.com has been operating since 1997 and has shipped over 30 million packages. The company sells only genuine brand name perfumes, colognes, and beauty products. No imitations or knock-offs are sold.

Fragrancenet.com accepts returns of unopened merchandise (except for skincare, haircare, and makeup items) in their original condition, including original packaging and packing slip, within 30 days of receipt. The customer will receive a full refund less shipping charges.

Skincare, haircare, and makeup items cannot be returned due to health and safety reasons.

The company reserves the right to deny returns, refunds, and exchanges to prevent fraud, suspected fraud, or abuse. Any shipping costs incurred when returning the product will not be refunded.

To process a return, the following information must be provided:

• Full name and address
• Original order confirmation number
• Reason for returning the merchandise

The merchandise must be shipped back to FragranceNet.com using a trackable courier (UPS, FedEx, USPS Delivery Confirmation). The company is not responsible for any packages that are not received and for which tracking information cannot be provided.

Credit card refunds typically take 3-7 business days to appear on the account, depending on the bank. PayPal refunds can also take 3-7 business days.

Cancellations

Since Fragrancenet.com uses automated order processing and warehouse systems, orders cannot be cancelled or modified once they have been submitted.

Customer service

Fragrancenet.com is an online retailer of perfumes, colognes, and other beauty products, founded in 1997 and headquartered in Deer Park, New York. The company has built a loyal customer base by offering heavily discounted prices on well-known brands, including designer, mass-market, and niche fragrances. FragranceNet's customer service team is dedicated to ensuring client satisfaction, and the company has earned an impressive A+ rating from the Better Business Bureau.

The company's commitment to customer satisfaction is evident in its return policy, which guarantees a full refund for unopened merchandise returned within 30 days of purchase. FragranceNet's customer service team is easily accessible by phone or email, and reviews of the team's responsiveness and efficiency are overwhelmingly positive. Whether shoppers need assistance with placing an order or finding the perfect fragrance, FragranceNet's customer service team is always ready to help.

In addition to its competitive prices and wide selection, FragranceNet also offers free shipping on orders over $59 and frequently runs special promotions and sales, making it an even more attractive option for price-conscious shoppers.

While the majority of reviews for FragranceNet are positive, there are a few negative reviews, mostly related to shipping delays and quality issues. However, the company's customer service team has responded to 99% of negative reviews on Trustpilot, demonstrating their commitment to addressing customer concerns.

Overall, FragranceNet is a reputable company that offers superior customer service and heavily discounted prices on a wide range of genuine brand-name perfumes, colognes, and beauty products. With their money-back guarantee and dedication to customer satisfaction, FragranceNet is a reliable source for all your fragrance needs.

Frequently asked questions