Katrina Rosales
There have been concerns about the authenticity of products sold by Century 21, with some customers suspecting that they may have purchased fake perfumes and handbags. However, many customers have also vouched for the legitimacy of their discounted perfume purchases. While Century 21 has offered to rectify situations involving potential counterfeit goods, it is unclear how prevalent this issue is across their stores. The company prides itself on selling brand names and has taken steps to address individual cases of potential fraud.
| Characteristics | Values |
|---|---|
| Legitimacy of perfumes sold | Mixed reviews, but mostly positive |
| Discounts offered | Yes, some perfumes are well above 30% off |
| Customer service | Mixed reviews |
| Location | New York City, NY |
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What You'll Learn
Customer reviews of Century 21 perfume
Customer reviews of Century 21's perfume offerings are generally positive, with many customers reporting that the perfumes they purchased were legitimate and that they had no problems with the products. One customer on TripAdvisor travelled across NYC to visit the store specifically for its perfume, indicating that it has a good reputation in this regard.
However, some customers have expressed concerns about the authenticity of Century 21's perfumes due to the heavily discounted prices, with some wondering if there might be something wrong with the products. In response, several users who have worked at or frequently shopped at Century 21 have asserted that the perfumes are indeed legitimate, with one user stating that they have purchased two packs of perfume from there without any issues.
Reviews of the store itself are more mixed, with some customers complaining about long wait times and poor customer service. One customer even reported an incident of racism from a staff member.
Overall, while there may be some concerns about the shopping experience at Century 21, customer reviews suggest that the perfumes sold there are authentic and offer a good value for money.
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Authenticity of Century 21 products
There have been some concerns about the authenticity of products sold by Century 21. In 2010, a fashion blogger, Sara Zucker, bought a bag from Century 21 as a gift for her sister, only to discover that the bag appeared to be a complete fake when she took it to the designer store to find a longer strap. She published a letter to the CEO of Century 21, asking how and why this could have happened.
In response to this incident, Century 21 offered to rectify the situation, despite their return policy having already expired. They also stated that they take all counterfeit issues very seriously and would be addressing any issues found with their vendors.
Some customers have expressed doubts about the authenticity of Century 21's perfumes, questioning whether the discounted prices indicate that the products are fake or defective. However, several customers have also shared positive experiences, stating that they have purchased legitimate perfumes and designer clothing at discounted prices from Century 21 stores in NYC without any problems.
It is important to note that while Century 21 may sell discontinued, damaged, or defective items, they do not sell fake products. However, there is a possibility that dishonest individuals could return fake items, and customer service may not always be able to distinguish between authentic and counterfeit products.
In addition to product authenticity, Century 21 has also issued fraud alerts regarding employment scams and property rental scams that misuse the Century 21 brand. The company advises consumers to be cautious and always verify the legitimacy of any real estate transactions or employment opportunities before providing personal information or transferring funds.
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Discounted Century 21 fragrances
While Century 21 primarily deals in brand names and legitimate products, there have been some instances of customers receiving fake items. In one case, a fashion blogger purchased a bag from Century 21, only to discover that it was a counterfeit item. However, it is unclear how often this occurs, and the store has taken steps to rectify such situations.
Reviews of Century 21 fragrances are generally positive, with some customers commenting that the perfumes are legit and that they have not encountered any problems with their purchases. The store is also known for offering designer clothing and accessories at discounted prices, making it a popular destination for budget-conscious shoppers.
One thing to note is that Century 21 has been accused of providing rude and discriminatory service to customers in the past. When considering a purchase from Century 21, it may be beneficial to be aware of this and to carefully inspect any items before purchase to ensure their authenticity.
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Century 21's response to selling fake items
In response to allegations of selling fake items, Century 21 has stated that they take all counterfeit issues very seriously. In one instance, a customer claimed to have purchased a fake bag from Century 21, which was later identified as a complete fake by the original designer. Century 21 offered to rectify the situation, despite the return policy having already expired. The store's management emphasised its commitment to selling brand names and took action to address the customer's claims.
Century 21 has also received mixed reviews on platforms such as Tripadvisor and Reddit. While some customers have expressed satisfaction with their perfume and designer clothing purchases, citing significant discounts without any issues, others have raised concerns about the authenticity of certain items. One review mentioned the possibility of customers returning fake items, which may then be sold to unsuspecting buyers.
To address these concerns, Century 21 has implemented measures such as having managers inspect returned items over a certain price point. However, there are still doubts about the ability of customer service staff to accurately identify authentic products from fake ones.
Overall, while Century 21 maintains its commitment to selling legitimate brand-name products, there have been instances of allegedly fake items being sold, which the company has attempted to resolve. The store offers discounted prices on designer items, which may raise questions about authenticity, but many customers have reported no problems with their purchases, including perfumes and fragrances.
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Customer service at Century 21
In terms of the authenticity of the products, there are mixed reviews. One customer on Reddit said that the perfumes they bought from Century 21 were "fine", while another said that the store's products are "legit". However, there are also reports of customers receiving fake items. One fashion blogger, Sara Zucker, claimed to have bought a fake bag from Century 21, and another customer on Reddit said that while Century 21 doesn't sell fakes, it is possible for dishonest people to return fake items, and for these to be resold.
In response to the fashion blogger's claims, Century 21 offered to rectify the situation, stating that they "take all counterfeit issues very seriously".
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Frequently asked questions
No, the perfumes sold at Century 21 are legit. Many customers have purchased perfumes from Century 21 and have not had any problems with them.
There have been isolated reports of customers receiving fake products from Century 21. In one instance, a fashion blogger purchased a bag from Century 21 that turned out to be a complete fake. However, it is important to note that Century 21 offered to rectify the situation and took the issue of counterfeit products seriously.
Customers have reported that the perfumes sold at Century 21 are legitimate and offered at discounted prices. Some customers have also mentioned that the store is a great place to shop for designer perfumes at affordable prices.
