Aura Fragrance: Friend Or Foe To Fragrance Fans?

Aura Fragrance is a perfume retailer that has been in business for over 20 years and has a physical store in Houston, Texas. They sell perfumes from brands such as Versace, Calvin Klein, Dior, Burberry, YSL, Dolce & Gabbana, and Paco Rabanne at discounted prices. While some customers have expressed concerns about the authenticity of the products and reported issues with customer service, the majority of reviews suggest that the fragrances sold by Aura Fragrance are authentic. However, there have been mixed reviews regarding the company's customer service, with some praising the service while others have complained about issues with shipping, returns, and lack of response from the company.

Customer reviews suggest that Aura Fragrance sells fake perfumes

Some customers have reported receiving perfumes that had leaked, were damaged, or had a strange smell. One customer compared their perfume to a genuine bottle and noticed an "enormous difference" in both scent and longevity. Another reviewer claimed that the bottle they received was "unmistakably" fake, while another said their perfume was "watered down".

In addition to concerns about authenticity, some customers have also reported issues with customer service, slow shipping, and problems with returns.

However, it is worth noting that there are also many positive reviews for Aura Fragrance, with some customers praising the company for its low prices, fast shipping, and authentic products. Some customers have even recommended Aura Fragrance as a trusted seller.

Overall, while there are some mixed reviews, the presence of multiple reports of potentially fake perfumes suggests that further investigation may be warranted.

Some customers claim that the company has poor customer service

Aura Fragrance has received mixed reviews for its customer service. While some customers have praised the company for its prompt refunds and easy ordering process, others have criticised the company for its slow shipping, poor communication, and difficulty in obtaining refunds.

Some customers have reported issues with their orders, including leaking bottles, broken atomizers, and missing items. In some cases, customers have had to wait months for a refund or exchange. Others have reported receiving no response from customer service at all. One customer reported that they were told by an employee that the company does not guarantee the authenticity of their fragrances and does not accept returns.

However, there are also positive reviews from customers who have had pleasant experiences with Aura Fragrance's customer service. One customer praised the company for its prompt refund and not having to return the package, while another highlighted the excellent customer service they received from a specific employee, stating that they would continue to buy fragrances from the store due to this positive impression.

Overall, while some customers have had positive experiences with Aura Fragrance's customer service, there are also several negative reviews highlighting issues with the company's responsiveness, shipping, and returns process.

The company has been in business for over 20 years and has a physical store in Houston

Aura Fragrance is an online fragrance retailer that has been in business for over 20 years, with a physical store in Houston, Texas. The company offers a wide range of designer and niche fragrances at discounted prices, claiming to provide 100% authentic products.

While some customers have expressed satisfaction with their purchases, others have accused the company of selling fake or watered-down fragrances. Some reviews mention issues with customer service, slow shipping, and challenges with returns and refunds. However, the company's longevity and physical presence in Houston suggest that it is more than just an online scam.

The physical store in Houston has been in operation for several years, and some customers have shared positive experiences with in-person shopping at this location, stating that the fragrances they purchased were authentic. This suggests that the issues may lie primarily with online orders and shipping.

Aura Fragrance's online presence extends beyond its website, as the company also sells its products on eBay. The eBay feedback for Aura Fragrance is generally positive, with a rating of 99.7% since 2013, indicating that the company has a significant number of satisfied customers.

In conclusion, while there are mixed reviews regarding the authenticity of fragrances sold by Aura Fragrance, the company's long history, including its physical store in Houston, suggests that it is more than just a fraudulent enterprise. Customers who wish to purchase from Aura Fragrance may want to consider visiting the physical store or buying through eBay, which offers better buyer protection, to potentially mitigate some of the risks associated with online orders.

Some customers claim that the company's perfumes are watered down

In addition to these complaints, some customers have also raised concerns about the company's customer service, with some people claiming that they never received a response to their emails or calls. However, it is important to note that there are also positive reviews of the company, with some customers praising the authenticity and timely delivery of their orders.

Some customers claim that the company does not respond to emails

Some customers also reported that their orders were cancelled without explanation, and that the company did not respond to their emails even after multiple reminders. In addition, some customers claimed that their transactions were marked as "fraud" after requesting a refund.

Overall, while some customers had positive experiences with the company's customer service, others reported feeling ignored or dismissed when trying to resolve issues with their orders.

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