Aroma 360: Does It Work?

Aroma360 is a fragrance brand that offers scenting solutions for both homes and businesses. The brand provides a range of scent diffusers, fragrance oils, and candles, claiming to offer the perfect scenting solutions for various spaces. However, while some customers rave about the products, there are also numerous negative reviews highlighting issues with the diffusers, subscription services, and customer service. So, does Aroma360 work? The answer may lie in the mixed experiences shared by its customers.

Aroma360's customer service

Aroma360 offers customer support for a broad range of topics, including managing subscriptions, setting up a diffuser, order returns, and tracking. Customers can also seek assistance with technical issues, such as troubleshooting their diffusers. The company provides multiple avenues for customers to get in touch with their support team, including phone calls, live chat, and email.

The Aroma360 customer service phone number is 1-866-713-9313, which is a toll-free number accessible from Monday to Friday, 9 AM to 5 PM EST. Customers can also reach out to the company via email at contact@aroma360.com or support@hotelcollection.com.

For immediate assistance, customers can start a live chat on the Aroma360 website. This option is available 24/7, and a Concierge bot will respond to queries within 24-48 hours. Additionally, customers can create a support ticket by navigating to the website's footer menu and selecting the 'Contact Us' option.

Aroma360 also offers in-person support by visiting their showrooms or scheduling an appointment with a scent consultant expert. These experts can provide tailored solutions for whole-home scenting or designing signature scents for businesses.

While Aroma360 provides various support options, some customer reviews indicate dissatisfaction with the level of service provided. Issues mentioned include difficulties cancelling subscriptions, problems with defective products, and challenges reaching human operators. However, the company does provide multiple contact avenues, and customers can choose the method that best suits their needs and preferences.

The quality of Aroma360's products

Aroma360's products are designed to provide a healthy scenting solution for homes and businesses. The company uses cold air diffusion technology, which is the latest technology in the scenting industry and is considered the safest and most effective way to diffuse fragrance oils. This technology uses high amounts of cold filtered air and air pressure to diffuse oils into a dry mist of nanoparticles, resulting in a more powerful and pure fragrance that fills the room.

Aroma360's fragrance oils are a blend of therapeutic-grade essential oils and perfume-quality fragrance oils. They are hypoallergenic, IFRA compliant, and free from parabens, phthalates, petroleum, and carcinogens. The oils are produced in accordance with the Toxic Substances Control Act (TSCA) and adhere to the VOC guidelines set by the California Air Resources Board (CARB).

The company offers a range of diffusers, including portable diffusers that can work in any space with an electrical outlet, and HVAC units that connect to the central A/C system to provide even scent distribution. The portable diffusers, such as the Mini360, are easy to set up and use, with straightforward instructions. They effectively fill a space with the chosen scent and offer different intensity levels to control the strength of the fragrance.

However, there have been some negative reviews regarding the quality of Aroma360's products. Some customers have reported issues with diffusers leaking oil, malfunctioning, or being too loud. There are also concerns about the difficulty of cancelling subscriptions and the challenge of reaching customer support for assistance.

Aroma360's subscription and cancellation policies

Aroma360 offers monthly subscription programs that include the cost of the diffuser. There are also monthly oil plans, where subscribers can get oils shipped out automatically.

Aroma360's subscription comes with several perks, including weekly exclusive deals with discounts of up to 90% off sent straight to the subscriber's email, and a complimentary gift card every three months. There is also free shipping on all online orders (excluding recurring orders) with no minimum purchase required.

Aroma360's subscription can be managed via SMS, with features such as subscription reminders, order modifications, and customer support.

Aroma360's cancellation policy states that customers may cancel their monthly subscription at any time, subject to the terms of the cancellation policy. However, it is difficult to get out of the subscription, as seen in several reviews. One review mentions that the only method of cancellation was to place a stop order on their credit card. Another review mentions that the company was able to access their new credit card number when they tried to cancel by changing their card details.

Aroma360 also offers a Family Plan subscription, where members can select a minimum of two and up to five free Wireless Pro diffusers with a discounted Pro-Pod subscription, saving up to $600 a year. There is a minimum subscription period of 90 days, and early termination incurs a $99 fee.

For the $99.95 Diffuser with Oil Deliveries, Free Diffuser with Oil Deliveries, and/or Family Plan Membership promotion, customers must maintain an active subscription for a minimum of three months. If a customer cancels their subscription before this period, an early termination fee of $99 will apply.

The effectiveness of Aroma360's scent diffusers

Aroma360's scent diffusers have received mixed reviews online. While some customers have praised the diffusers for their effectiveness in evenly distributing scent throughout a space, others have complained about the product's cost, durability, and the company's customer service.

On Trustpilot, several customers have left negative reviews, citing issues with the diffusers leaking oil and stopping working after a few weeks. There are also numerous complaints about the company's subscription service, with customers reporting that it is difficult to cancel and that they were charged extra fees. In addition, some customers have expressed frustration with the company's customer service, claiming that it is hard to get in touch with them and that they have not been helpful in resolving issues.

However, there are also positive reviews for Aroma360's diffusers. One customer on Who What Wear wrote that they have been testing out the scent diffuser for a few weeks and are "absolutely obsessed with it." They noted that it evenly distributes the scent throughout their space and that the design is stylish. Another customer on QVC called Aroma 360 a "very very good" product, although they have not personally tried it.

Aroma360 offers a range of scent diffusers, including portable diffusers that can work in any space with an electrical outlet, and HVAC units that connect to a central A/C system to disperse scent through a building's ducts. The company also offers a variety of fragrances, including those inspired by luxury hotels and designer fragrances. According to Aroma360, their diffusers use cold air diffusion technology, which is the safest and most effective way to diffuse fragrance oils. This technology breaks down the fragrance oils into a dry mist of nanoparticles, resulting in a more powerful and pure fragrance.

Overall, while some customers have had positive experiences with Aroma360's scent diffusers, there are also numerous negative reviews citing issues with the product's durability and the company's customer service and subscription model.

Aroma360's scent variety and inspiration

Aroma360 offers a wide range of scent options for its customers, with a variety of fragrances designed to suit different tastes and preferences. The brand takes inspiration from nature, luxury hotels, and popular fragrances to create their signature scents.

The brand's fragrance oils, for instance, are inspired by and designed for a range of luxury hotels, including the 1 Hotel®, Westin Hotels®, Baccarat Rouge 540, W Hotel®, Ritz Carlton®, Edition Hotel®, Delano®, Wynn Hotel®, Mandala Bay Las Vegas®, and many more. These fragrances typically feature a combination of scents, such as leather, sandalwood, amber, white tea, aloe vera, lily, bergamot, sweet berry, oakmoss, lemon, lemongrass, ozone, jasmine, and black pepper.

Aroma360 also offers a collection inspired by destinations like Miami, featuring fragrances such as Wynwood, Miami, Star Island, South Beach, Bal Harbour, and Pineapple Beach Heather. Additionally, they have a line inspired by Disney, including fragrances like Princess, Mickey Mouse, and Donald Duck.

The brand also offers a line of perfume and body products, known as the Blue Body Collection. This collection includes fragrances with notes of black currant, pink grapefruit, heliotrope, sandalwood, lemon zest, verbena, magnolia bloom, wild geranium, juniper berries, coconut water, and peppercorn.

Aroma360 provides a diverse range of scent options, allowing customers to choose fragrances that suit their preferences and create a pleasant aromatic experience in their homes or businesses.

Frequently asked questions