Boots: Price Matching Fragrance For The Best Deals

While Boots is not known to have an official price-matching policy, there have been instances where customers have reported that certain Boots stores have price-matched fragrance sets with other retailers like Asda. On the other hand, The Fragrance Shop, an authorised retailer of fragrances, does have a price match guarantee and includes Boots in its list of competitors it price-matches against.

Boots may price match at their own discretion

It is unclear whether Boots has a company-wide price-matching policy. However, it seems that price matching is left to the discretion of individual stores.

One customer reported that their local store price-matched a perfume set from a competing retailer located in the same retail park. The sales assistant in this instance did explain that the price match was only possible because the competing retailer was nearby.

Another customer reported that Boots would not price match its own website.

In general, retailers that do choose to price match will usually only do so under certain conditions. For example, the product in question must be identical, brand new, in stock, and not on sale. The retailer may also require that the price of the product is not a result of a competitor's promotion or pricing error.

It is always worth asking the retailer if they will price match, as they may be willing to do so at their own discretion.

Boots price match must be requested in-store

Boots Price Match Requests

In-Store Price Matching

Boots customers have reported varied experiences with price matching in stores. While there is no official price-matching policy, some stores may be willing to match the price of a product offered at a lower price by a competitor, especially if the competitor store is in the same retail park.

To request a price match, approach a sales assistant in-store and comment on the price difference. The sales assistant will then need to phone the competitor store to confirm the price before applying the price match.

Online Price Matching

Online, The Fragrance Shop, which price matches against Boots, offers a "Price Match Guarantee." This means that if you find a fragrance sold by them for a lower price on an authorised competitor's website, they will match the displayed price. However, this only applies to retailers within 5 miles of their store, and the product must be in stock and available to buy immediately.

Boots will only price match the same item

When it comes to fragrance products, Boots will only price match the same item. This means that if you find an identical fragrance product available for a lower price at a competitor retailer, Boots may be willing to match that price. However, it's important to note that this is not an official policy, and price matching may vary depending on the specific store or circumstances.

In one instance, a customer shared that their local Boots store price-matched a perfume set from Asda, which was located on the same retail park. The customer service assistant (SA) mentioned that the price match was possible due to the proximity of the competitor store. This suggests that the availability of price matching at Boots may depend on the specific circumstances and the discretion of the store staff.

To ensure a smooth process, it is recommended to provide detailed information about the product, including the product code, the retailer where the lower price was found, and a link to confirm the price. Additionally, it's worth noting that price matching is typically only applicable on the date of purchase, and the product must be in stock and available for immediate purchase.

While Boots may not have an official price-matching policy, it is always worth inquiring with their customer service team or in-store staff to see if they can accommodate your request. It is beneficial to be well-informed about the competitor's offering, including the total cost, delivery charges, and any additional fees, to facilitate a successful price match.

In summary, while Boots does not have a standardized price-matching policy, they may be open to matching the price of an identical fragrance item from a competitor, especially if the competitor is located nearby. It is advisable to provide as much information as possible to increase the chances of a positive outcome.

Boots will only price match UK-based retailers

When it comes to price-matching, different retailers have different policies.

The Boot Company, for example, offers a price-match promise, where they will match the price of their competitors' products, even during sales periods. However, they will only price match against websites from retailers based in the UK, and the product must be available to order and pay for on the same day.

The Fragrance Shop also offers a price-match guarantee, where they will match the displayed prices of authorised fragrance retailers that are located within 5 miles of their store. They use a live daily feed of competitors' prices and match against specific retailers, including Boots, Superdrug, and Debenhams.

While there is no mention of a specific price-matching policy for fragrance products at Boots, one customer reported that a Boots store price-matched a perfume set with Asda, which was located on the same retail park. This indicates that Boots may be willing to price-match fragrance products under certain circumstances, but it is not clear if this is a standard policy across all stores.

It is always worth checking with the retailer directly to understand their specific price-matching policies and any terms and conditions that may apply.

Price match terms and conditions

We want to ensure our customers can buy fabulous fragrances at competitive prices. We will price match any fragrance product with the following retailers:

• Superdrug
• Debenhams
• The Perfume Shop
• House of Fraser
• John Lewis
• Selfridges
• The price match is applicable on the date of purchase only.
• The product must be in stock and available to buy immediately on the competing retailer's website, not just available to order.
• Price Match will only apply to the first item on a multiple purchase of the same items.
• Price Match can only be used against the displayed price on an authorised competitor's website and cannot be used in conjunction with any other offer, e.g. vouchers, member discounts, promotional discounts, etc.
• Price match cannot be offered against competitor promotions offering a discount on bundle deals, e.g. buy 2 get 1 free, on spend threshold deals, or short-term promotions where there is a blanket discount and individual product prices are not reduced.
• Price Match does not apply to clearance and discontinued lines, outlet or online-only retailers, or when a competitor is in administration or closing down.
• We reserve the right to withdraw Price Match at any time. These terms and conditions do not affect your statutory rights.

Please note that we will only price match if:

• The product is exactly identical to the one being sold by us.
• The product is brand new.
• The product is ready for delivery and not out of stock.
• The product is not on sale.
• The pricing does not look like an error.

Some other things to keep in mind:

• Promotions offered by competitors (such as free gift items, samples) will not be matched.
• We will price match the total price of placing an order on our competitors' websites (taking into account delivery charges and any other additional charges).

Frequently asked questions