Returning Cologne To Neiman Marcus: What's The Policy?

Neiman Marcus is a US department store that stocks a wide range of items, including fragrances such as cologne. The store has a limited return window, allowing returns of fragrances up to 30 days after receipt for an exchange or refund. Items must be returned in their original packaging and with their original tags. Opened and used fragrances can be returned to Neiman Marcus, although this is at the store's discretion. Some customers have reported negative experiences when trying to return opened fragrances, while others have reported being able to return fragrances without issue.

What is the return window for cologne at Neiman Marcus?

Neiman Marcus allows returns and exchanges within 30 days of receipt. This applies to both in-store and online purchases. However, there are some exceptions and conditions to be aware of.

Firstly, all returned items must be in the same condition as when they were received, with original packaging, tags, and accessories. This means that the item cannot be worn, damaged, altered, or used in any way that would render it unsaleable. Additionally, certain items such as altered apparel, special orders, perishable items, and personalised/monogrammed items are not eligible for returns.

For online purchases, you can initiate the return process through the returns page on the Neiman Marcus website. You will need your order number and either your phone number or email address. A return slip will be provided, which you should include with your return shipment.

If you are returning a fragrance, it must be unused and unopened to be eligible for a refund or exchange. However, if the item is defective, such as a broken bottle, Neiman Marcus may accept the return even if it has been opened and used. In such cases, it is recommended to contact their customer service line at 1-888-888-4757 to explain the situation.

For in-store purchases, you can return the item to any Neiman Marcus store. Make sure to bring the item along with the box, receipt, and any other accessories or tags that came with it. If the item was purchased online, you will also need to complete the online returns process and print off the return slip before bringing it to the store.

It is important to note that Neiman Marcus does not have an official no-receipt policy. However, they generally require proof of purchase for exchanges and refunds. This can be in the form of an invoice or receipt, or you can use your debit or credit statement as proof.

Neiman Marcus offers free returns for items received within 15 days of delivery. After this period, a return delivery charge of $9.95 will apply. The processing time for returns is approximately 10 to 14 days, so it is recommended to allow up to 21 days before following up with Neiman Marcus regarding the status of your return.

Can you return opened and used cologne?

Neiman Marcus's policy states that all returned items must be in the same condition as when you received them, with the original packaging. This means that opened and used cologne cannot be returned. However, if the item is defective, you can reach out to Neiman Marcus to explain the situation. Their customer service number is 1-888-888-4757.

Some customers have reported successfully returning opened fragrances to Neiman Marcus, but this may depend on the individual store and manager. It is always worth contacting the store or customer service directly to discuss your specific situation and determine if they can make an exception to the policy.

Neiman Marcus has a 30-day return window for fragrances, and most items come with free returns if returned within 15 days of delivery. After 15 days, a $9.95 return delivery charge will be applied.

How to return cologne to Neiman Marcus?

Returning cologne to Neiman Marcus is a straightforward process, but there are a few things to keep in mind. Firstly, Neiman Marcus has a limited returns window of 30 days from the date of receipt. If you miss this window, they may not accept your return.

To return cologne to Neiman Marcus, you have two options: returning to a store or returning by mail.

Returning to a Store:

If you choose to return your cologne to a Neiman Marcus store, you can do so if you purchased the product online. Simply bring the item, along with the box, receipt, accessories, tags, and anything else it came with, to any Neiman Marcus store. If you want to return a fragrance that you purchased online to a physical store, you will also need to complete the online returns process through the returns page and print off the return slip.

Returning by Mail:

To return your cologne by mail, go to the returns page on the Neiman Marcus website and have your order number and phone number or email address ready. Most items come with free returns if returned within 15 days of delivery. After 15 days, a $9.95 return delivery charge will apply. You will need to send your cologne along with the return slip to the following address:

> Sales Division

> 4121 Pinnacle Point Dr,

> Dallas, TX 75211

Please note that if you purchased the item in a store, you must return it by mail to the same store. Additionally, for items purchased online, you will need to include the return slip in your package.

Other Important Information:

• Neiman Marcus requires that all returned items be in the same condition as when you received them, with original packaging and tags.
• If the item is defective, such as a broken bottle, or you have already used it, you can reach out to Neiman Marcus at 1-888-888-4757 to explain the situation.
• Neiman Marcus does not have an official no-receipt policy, but they will generally need proof of purchase for exchanges and refunds. If you ordered online, you should have received an invoice via email.
• Allow up to 10-14 days for Neiman Marcus to process your return.

By following these steps, you can successfully return cologne to Neiman Marcus and receive a refund or exchange.

How long does Neiman Marcus take to refund?

Neiman Marcus states that customers should allow between 10 and 14 days for their return to be processed. When you add on return shipping times, it is recommended that you wait about 21 days before following up with Neiman Marcus regarding your refund.

Neiman Marcus offers two return options. The first is to return the product to any of the Neiman Marcus stores if you purchased the product online. The second is to use the mail-in process. For the latter, you will need your order number and phone number or email address to initiate the return through the returns page on the website.

Do you need a receipt to return cologne?

Neiman Marcus does not have an official no-receipt policy. However, for exchanges and refunds, they will generally need proof of purchase. If you ordered online, you will have been emailed an invoice upon sale, so check your inbox (including the junk items) and it should be there. You will also need to return the item with the return slip. Alternatively, you can print your debit or credit statement as proof instead.

Neiman Marcus allows you to return fragrances up to 30 days after receipt for an exchange or refund. You can return them either using the mail-in process or to any of the Neiman Marcus stores.

If you are unhappy with your purchase, Neiman Marcus is glad to accept returns of saleable merchandise for a full refund or exchange. Returns are accepted within 30 days of receipt and the goods should be in the same condition as when received—unworn, undamaged, saleable, with original tags and packaging. You should allow 10–14 days for processing a return once Neiman Marcus is in receipt of the returned items.

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