Seamus Hammond
Lazada is a Philippine e-commerce website that offers perfumes at low prices. However, the authenticity of the perfumes sold on Lazada has been questioned by some customers, who claim that they have received counterfeit or fake perfumes that differ from the genuine product in terms of packaging, smell, and colour. Despite Lazada's guarantee of customer satisfaction, buyers need to be cautious when purchasing perfumes from the website to ensure they get genuine products.
| Characteristics | Values |
|---|---|
| Perfumes available | Bvlgari Rose EDP, Dior Homme Sport EDT |
| Price | Under $60 for 100ml of Bvlgari Rose EDP |
| Authenticity | Some customers have reported receiving counterfeit perfumes |
| Customer service | Lazada offers guaranteed customer satisfaction |
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What You'll Learn
Lazada's cheap prices
Lazada is a Philippine website that has captured a large share of the local e-commerce market in just three years, largely due to its competitive prices. For example, a 100ml bottle of Bvlgari Rose EDP can be purchased for under $60, a price that is hard to beat elsewhere.
However, some customers have expressed concerns about the authenticity of the perfumes sold on Lazada. Several people have reported receiving counterfeit or fake perfumes that differ from the genuine product in terms of packaging, smell, and overall quality. For instance, one customer who purchased a Dior perfume noticed discrepancies in the bottle's craftsmanship, with a blurry and unfinished surface that differed from the authentic product's shiny finish. Another customer who bought a Bvlgari perfume noted that while the product seemed genuine, it lacked the top and heart notes of the original fragrance, resulting in a less pleasant scent.
Despite these concerns, it's important to note that Lazada offers guarantees of product authenticity and customer satisfaction. The platform promises to handle any issues with purchases made through its website.
Overall, while Lazada offers attractive prices on perfumes, buyers should be cautious and vigilant when making purchases to ensure they receive genuine products. It is always a good idea to carefully review the product details, seller information, and customer reviews before making a purchase to lower the risk of receiving counterfeit items.
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Customer reviews of fake perfume
While Lazada captured the lion's share of the local e-commerce market in the Philippines in just three years, there are doubts about the authenticity of the products sold on the platform. There are several customer reviews online that claim that the designer perfumes sold on Lazada are fake.
One customer, who purchased a 100ml bottle of Dior Homme Sport perfume, said that the product was "100% fake". They pointed out that the craftsmanship of the bottle was poor, with a "very ugly finished cut of glass" and a blurry, non-shiny surface. The spray and the cap did not resemble the original, and the scent and colour of the perfume were also off. Another customer who purchased the same perfume pointed out that the reference code on the bottle was incorrect, and that the scent and colour of the perfume were not the same as the original.
A customer who purchased a bottle of Bvlgari Rose EDP from Lazada said that while the packaging and the perfume itself seemed genuine, the scent was not quite right. They said that the top note was slightly acrid and the heart notes seemed to be missing, and that their old bottle of the same perfume, although discoloured, smelled better.
Some customers have also accused Lazada of censoring negative reviews. One customer who received a fake product from a third-party seller on Lazada said that they tried to leave a review to warn others but their review was not published. They said that Lazada "obviously proofread the reviews submitted and only publish ones that are favorable to their store". Another customer agreed, saying that the reviews on Lazada should be "taken with a huge grain of salt".
However, some customers have also shared positive experiences with Lazada's customer service when dealing with fake products. One customer who received a fake microSD card from a third-party seller said that Lazada was "very good about picking it up and providing a refund". Another customer who received a fake perfume said that Lazada arranged for the product to be picked up and provided a refund once they were able to prove that the product was fake.
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Lazada's guarantee of customer satisfaction
Lazada is an online shopping platform that has gained a lot of popularity, especially in Southeast Asian countries. It has won several awards, including the Marketeers 2017 Best WOW Brand for E-Commerce Thailand, the 2016-2017 Marketeer No.1 Brand Thailand – Online Shopping, and the Readers Digest Most Trusted Brand Award 2014 – Gold Standard.
However, the platform has also received criticism for selling fake products and providing poor customer service. Several customers have reported buying counterfeit perfumes from Lazada, which has led to disappointment and dissatisfaction.
To enhance customer satisfaction, Lazada offers certain guarantees. Firstly, they provide personalized product recommendations, deals, and vouchers tailored to individual customers through their superior product recommendation algorithm. Secondly, customers can check product reviews and seller ratings before making a purchase, and they can also chat directly with sellers if they have any questions or concerns. In addition, Lazada offers simple return policies, allowing customers to return products for a full refund if they are dissatisfied.
While Lazada has implemented strategies to improve customer satisfaction, there are still areas that need improvement. According to a research paper, some of the key priorities for enhancement include providing quick and accurate confirmation of order details, sharing order travel details, ensuring timely deliveries, providing services according to appointments, and understanding the atmosphere that customers want. By addressing these issues, Lazada can further enhance its customers' satisfaction and overall shopping experience.
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Lazada's share of the local e-commerce market
Lazada is an international e-commerce company and one of the largest e-commerce operators in Southeast Asia. It was founded in 2012 by Maximilian Bittner, with the intention of establishing an Amazon-like business model in the region. The company is currently owned by the Alibaba Group, a global conglomerate in the digital marketplace.
Lazada has a significant presence in the local e-commerce market, particularly in countries like Singapore, Malaysia, Thailand, Vietnam, the Philippines, and Indonesia. In Malaysia, for instance, Lazada receives over 13 million monthly web visits and is among the top three platforms in the region. In Thailand, Lazada captures a substantial portion of the market with 35% share, while its competitor, Shopee, leads with approximately 57%.
Lazada has a user base of 130 million and a Gross Merchandise Volume (GMV) of $21 billion as of 2023. The company has invested in technology, data analytics, and artificial intelligence to enhance the user experience and better cater to customer needs.
To maintain its market share, Lazada faces challenges from competitors like Shopee and Tokopedia, and must adapt to evolving consumer preferences and logistical challenges. Despite these challenges, Lazada remains a strong contender in the e-commerce landscape, continuously working to strengthen its position and expand its services.
In terms of product offerings, Lazada offers a range of perfumes, including designer brands. However, there have been concerns about the authenticity of these perfumes, with some customers claiming to have received counterfeit products.
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The authenticity of Lazada's products
Lazada is one of the biggest e-commerce platforms in Malaysia, offering significant discounts and flash sales. While the platform has measures in place to protect buyers, some sellers have been known to set up fake stores and sell counterfeit products.
There have been reports of customers receiving fake perfumes from Lazada. In one instance, a customer purchased a Dior perfume and noticed several discrepancies, including a poorly crafted bottle, an incorrect spray mechanism, and a mismatched colour and smell compared to the original product. Another customer also received a counterfeit Dior perfume, noting the poor bottle craftsmanship and incorrect labelling.
To avoid buying fake products on Lazada, it is recommended to consider the following:
- Store reputation: Check if the store is established with good ratings and reviews. Fake stores are typically newly created with little to no reviews or ratings.
- Product details: Examine the product's warranty details to see if it is covered under a "Local Manufacturer Warranty."
- Customer reviews: Previous buyers may leave comments, photos, or videos of the actual product, allowing you to compare and spot potential discrepancies.
- Price: While prices on online platforms are generally lower than in retail stores, be cautious of prices that seem too good to be true, as they may indicate a non-genuine product.
Lazada offers a return policy for purchases found to be non-authentic on LazMall, providing up to five times the purchase price as a refund. The platform also offers a 15-day hassle-free return policy and a Guaranteed Delivery service.
While there is a risk of encountering counterfeit products on Lazada, the platform does provide measures to protect buyers and facilitate returns if needed.
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Frequently asked questions
Yes, you can buy perfume at Lazada.
While Lazada does sell genuine perfumes, there have been reports of customers receiving fake perfumes. It is recommended to carefully inspect the product upon receipt and compare it with the authentic version to ensure it is not a counterfeit.
Some indicators of a fake perfume include differences in packaging, such as the spray, cap, or bottle design, as well as discrepancies in the smell, colour, and quality compared to the authentic perfume.
If you suspect that you have received a counterfeit perfume from Lazada, you should contact their customer support and express your concerns. Provide them with detailed information about the discrepancies you have noticed between the product you received and the authentic version.
Yes, here are some precautions you can take:
- Research the seller: Check the seller's reviews, ratings, and return/refund policies before making a purchase.
- Inspect the product listing: Look for high-quality images and detailed descriptions. Compare the product specifications with the authentic product to identify any discrepancies.
- Check for authentication certificates: Look for products that are authenticated by the brand or come with a certificate of authenticity.
- Be cautious of extremely low prices: If a deal seems too good to be true, it might be a counterfeit product.
