Seamus Hammond
Sephora has a flexible return policy for its customers. Items purchased from Sephora can be returned to the store or by mail within 30 days of purchase. The item must be in new or gently used condition. However, there are some items that cannot be returned, such as gift cards, certain Sephora Favorites Kits, and some intimate care items. If a customer experiences any adverse reactions to a perfume, such as dizziness or headaches, they may also want to know about returning it.
| Characteristics | Values |
|---|---|
| Items | Must be new or gently used |
| Time | Up to 30 days to process returns |
| Location | Sephora stores or by mail |
| Shipping | No return shipping or handling fees |
| Refunds | Original shipping charges are not refunded |
| Validation | ID may be required |
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What You'll Learn
Returning opened perfume
Sephora accepts returns for products purchased on Sephora.com, in Sephora stores, or on third-party on-demand delivery platforms such as Instacart, Doordash, or Shipt. However, items purchased on Sephora.com cannot be returned by mail or in stores and will not be refunded more than 30 days after the purchase date.
To return an opened perfume, it must be in new or gently used condition. Sephora reserves the right to limit returns or exchanges at their discretion and monitors return activity to prevent abuse. All returns are subject to validation and approval, and if a return is not approved, the item may not be returned to you.
When returning an item purchased from Sephora.com or a third-party marketplace, you have 30 days from the purchase date to do so. You can bring the original packing slip, Sephora.com order or shipping confirmation email, the Sephora.com order on your mobile device, or your Beauty Insider information.
For those experiencing adverse reactions to a perfume, such as dizziness or headaches, it is best to return the product as soon as possible and follow the return procedures outlined by Sephora.
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Returns for online purchases
Sephora accepts returns for online purchases, but there are some conditions to be aware of. Firstly, items must be returned within 30 days of the purchase date. Returns typically take up to 30 days to process, and you will receive an email confirmation once your return has been processed.
Secondly, items must be in new or gently used condition to be eligible for a return. Sephora reserves the right to limit returns or exchanges if they suspect abuse of the return policy.
Thirdly, when returning an item purchased from Sephora.com, you must provide proof of purchase. This can include the original packing slip, a Sephora.com order or shipping confirmation email, or your Beauty Insider information.
Additionally, it's important to note that original shipping charges are non-refundable unless the return is a result of Sephora's error. Sephora also does not refund any Beauty Insider points associated with the refunded purchase.
Finally, there are some items that are considered final sale and cannot be returned by mail or in-store. These include gift cards, certain Sephora Favorites Kits, and some intimate care items.
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Returns for in-store purchases
Sephora accepts returns for in-store purchases, provided they are in new or gently used condition. To return an item purchased from a Sephora store, you must do so within 30 days of the purchase date. You can return the item to any Sephora store, except Sephora at Kohl's.
When returning an item to a Sephora store, you must bring the original packing slip, a Sephora.com order or shipping confirmation email, the Sephora.com order on your mobile device, or your Beauty Insider information.
Please note that Sephora monitors return activity and reserves the right to limit returns or exchanges. All returns are subject to validation and approval at Sephora's discretion. If a return is not approved, the item may not be returned to you.
Additionally, gift cards, certain Sephora Favorites Kits, and some intimate care items are considered final sales and cannot be returned by mail or in-store. Items with specific shipping restrictions, such as hazmat items, must be returned via USPS and cannot be returned printerless.
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Returns for third-party purchases
Sephora accepts returns for purchases made on third-party on-demand delivery platforms such as Instacart, Doordash, and Shipt. However, items purchased on Sephora.com may not be returned by mail or in stores and will not be refunded more than 30 days after the purchase date.
To return a third-party purchase, you must do so within 30 days of buying the product. You can return the item to any Sephora store, bringing with you the original packing slip, Sephora.com order or shipping confirmation email, the Sephora.com order on your mobile device, or your Beauty Insider information.
Please note that Sephora does not accept returns by mail for items purchased on Sephora.com, Buy Online Pickup in Store purchases, Same-Day Delivery orders, or Sephora items ordered from Instacart, Doordash, or Shipt.
Sephora also does not refund original shipping charges unless the return was due to an error on their part. All refunds will result in the removal of Beauty Insider points and spend associated with the transaction. Sephora monitors return activity and reserves the right to deny or limit returns and exchanges.
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Returns policy for refunds
Sephora accepts returns for purchases made on Sephora.com, in Sephora stores, and on third-party on-demand delivery marketplaces such as Instacart, Doordash, and Shipt. However, purchases made on Sephora.com and in Sephora stores cannot be returned or exchanged at Sephora at Kohl's.
To be eligible for a refund, items must be returned in new or gently used condition within 30 days of the purchase date. Returns made by mail may take up to 30 days to process, and original shipping charges are only refunded if the return was due to Sephora's error.
When returning an item, you must provide a form of identification, such as a driver's license or government ID, and you may also be asked to show the original packing slip, Sephora.com order or shipping confirmation email, or your Beauty Insider information.
It is important to note that Sephora monitors return activity and reserves the right to limit returns or exchanges. Additionally, all returns are subject to validation and approval at Sephora's discretion.
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Frequently asked questions
Yes, Sephora accepts returns for perfume purchased both online and in-store. However, it must be in new or gently used condition.
Items purchased on Sephora.com cannot be returned by mail or in stores and will not be refunded more than 30 days after the purchase date.
It takes up to 30 days to process returns and credit your account or issue an online store credit.
No, Sephora does not specify that a reason is required for returns. However, they do state that returns are subject to validation and approval at their discretion.
Gift cards, certain Sephora Favorites Kits, and some intimate care items are final sale and cannot be returned by mail or in-store. Items with specific shipping restrictions, such as hazmat items, also have different return requirements.
