Returning Used Cologne To Macy's: Is It Possible?

Macy's allows returns of perfume and cologne for up to 30 days from the purchase date for a refund or exchange. Opened bottles of cologne can be returned, provided they are only gently used. However, using half the bottle and then returning it is considered abuse of the policy. To return a cologne purchased online, you can initiate the process on the Macy's website, while in-store purchases must be returned in person.

Macy's accepts returns of gently used cologne

Macy's will accept returns of gently used cologne, providing it is within 90 days of purchase. This applies to both in-store and online purchases.

Macy's is happy to accept returns if you are not completely satisfied with your purchase. You can return your cologne to any Macy's store, and you don't have to go to the same store where you bought it.

Gently used means the cologne should only have been sprayed once or twice. If you have the receipt, you can get a refund to your original payment method. If you don't have the receipt, you may still be able to return the cologne, but you will need a valid photo ID, and it will be subject to a store manager's approval. Without proof of purchase, you will likely receive store credit for the item's lowest sale price in the last 180 days.

If you have a gift receipt or shipping label from a gift, you can get a full refund in the form of store credit.

If you want to return your cologne by mail, you can initiate the return by signing into your Macys.com account or by contacting Macy's customer service on (800) 289-6229.

You can return a cologne to any Macy's store

Returning a cologne to a Macy's store is possible, but there are a few things to keep in mind. Firstly, Macy's has a 30-day return policy for most items purchased in-store or online. This means that you should make sure to return the cologne within 30 days of the purchase date. It's worth noting that Macy's sometimes extends this timeframe during the holiday season, so keep an eye out for that.

When returning a cologne, it's important to have the original box and receipt. The box should be in good condition, and the cologne bottle should still look fairly full. The cologne should also only be lightly used, with just a couple of sprays missing from the bottle. If these conditions are met, Macy's will usually accept the return without any issues.

It's also worth noting that, while not required, being a loyal customer can help when returning items. Store managers have the discretion to override return policies if they feel it is warranted, and they may be more inclined to do so for valued customers. Additionally, if you are a Star Rewards member, you will receive free return shipping when returning items by mail.

Finally, when returning a cologne, it is generally best not to mention that you found a cheaper price elsewhere or that you are returning it because you overpaid. Simply state that you would like to return the item and receive a refund. With these tips in mind, you can successfully return a cologne to any Macy's store.

You can get a refund to your original payment method with a receipt

Macy's allows fragrance returns within 90 days of in-store or online purchase, with some exceptions. These exceptions include Last Act and final sale perfumes and colognes. Fragrances should be in new or gently used condition. Gently used means the cologne should only have been sprayed one or two times.

If you have the receipt, you can get a refund to your original payment method. With a gift receipt, you'll receive store credit. Without proof of purchase, you'll likely receive store credit for the item's lowest sale price in the last 180 days.

If you don't have the receipt and you made an in-store purchase with a debit or credit card, a Macy's store associate at the location where you made the purchase may be able to look up your transaction. If you don't have the packing slip or shipping label from your online order, Macy's online customer service can help you look up your order using your email address or the order number.

If you have a gift receipt or the shipping label from a gift, you should be able to get a full refund in the form of store credit. However, if the purchase was made with Macy's Star Money rewards points, you'll only be able to receive a merchandise credit for in-store use.

Online orders can also be returned by mail. To initiate a return by mail, sign in to your Macys.com account or contact Macy's customer service at (800) 289-6229. As long as your return is within Macy's guidelines, you should be able to print a free prepaid return shipping label to complete your online return. Keep in mind, original shipping charges will not be refunded and fragrances cannot be exchanged by mail.

Refunds for in-store returns are processed the same day but may take three to five business days to be reflected in your account. Refunds for online returns by mail are processed within 10 days of when the item is received.

Without a receipt, you'll likely receive store credit

Macy's allows fragrance returns within 90 days of in-store or online purchase, with some exceptions for certain items. The fragrance should be in new or gently used condition. "Gently used" means the cologne should only have been sprayed one or two times.

If you don't have a receipt, you can still return the cologne, but you will likely receive store credit for the item's lowest sale price in the last 180 days. Returns made without a receipt are subject to a store manager's approval and require a valid photo ID.

If you have a gift receipt or the shipping label from a gift, you should be able to get a full refund in the form of store credit.

Macy's is generally considered to have a generous and flexible return policy.

You can return a cologne purchased online by mail

Returning a cologne you are unhappy with can be a hassle, but many retailers offer this option. If you have purchased cologne online, you may be able to return it by mail. Here are some things to keep in mind:

Check the Return Policy

Before attempting to return your cologne, carefully review the retailer's return policy. Some stores have specific guidelines and requirements for returning items purchased online. Check their website or contact their customer service team to understand the process, any applicable time limits, and whether you are eligible for a refund, exchange, or store credit.

Understand the Conditions for Returns

Most retailers have conditions that must be met for a successful return. Common conditions include:

• Proof of Purchase: You will typically need to provide proof of purchase, such as a receipt or order confirmation.
• Return Window: Many stores have a time limit for returns, often within 30 to 90 days of purchase. Check the policy to ensure you are within the allowed window.
• Product Condition: Some retailers may accept gently used or lightly sprayed products, while others require the item to be unused and unopened. Check the policy for specific guidelines on product condition.
• Original Packaging: Returning the cologne in its original packaging, including the box and any accompanying materials, is usually required.

Initiate the Return Process

If you are eligible for a return, follow the retailer's instructions to initiate the process. This may involve contacting their customer service team, obtaining a return authorisation number, and packaging the item securely for shipping. Some retailers may provide a pre-paid return shipping label, while others may require you to cover the shipping costs.

Understand Refund Processing Times

Once your returned item is received by the retailer, it may take some time to process your refund. This can vary depending on the retailer, but it typically ranges from 14 to 30 days. Your refund will be issued to your original payment method or as store credit, depending on the retailer's policy and the timing of your return.

Examples of Retailer Policies

• Sephora: Sephora accepts returns of new or gently used products within 30 days of purchase for a full refund to the original payment method. Returns made between 31 and 60 days are eligible for online or store credit. Returns can be made by mail or in-store.
• The Perfume Shop: This retailer offers a 90-day return window for unused and unopened products in fully resalable condition. Returns can be made by mail or in-store, but postage costs are not refunded.
• FragranceNet: FragranceNet accepts returns of unopened merchandise in its original condition within 30 days of receipt. They do not offer refunds on skincare, haircare, or makeup items due to health and safety reasons. Return shipping costs are the customer's responsibility.

Remember to always review the specific return policy of the retailer from whom you purchased the cologne to ensure you follow their guidelines and meet their requirements for a successful return.

Frequently asked questions