Aroma Tek: Trustworthy Or Not?

Aroma-Tek is an online retailer that sells vaporizers and related products. The company has been reviewed by customers on various platforms, with some positive comments about the legitimacy of the products and the promptness of delivery. However, there are also complaints about the company's customer service, with some customers reporting that they were unable to reach them and that their issues were not addressed. The company has a trustworthiness rating of 91% from ComplaintsBoard, but it is not BBB Accredited. Overall, while there are some positive reviews of Aroma-Tek, there are also some concerns about their customer service and delivery processes.

Aroma-Tek has an average rating of 1 star from 2 reviews on ComplaintsBoard

Aroma-Tek is an online retailer that sells vaporizers and other related products. The company has received mixed reviews and ratings from customers on platforms such as ComplaintsBoard and Reddit.

On ComplaintsBoard, Aroma-Tek has an average rating of 1 star from 2 reviews. One complaint, dated December 1, 2021, involves an issue with delivery. The customer reported that their order was acknowledged on November 5, but they never received the item. According to the complaint, the company provided an alleged USPS form stating that the product had been delivered, but the customer claimed this was false. Despite the customer's attempts to resolve the issue, Aroma-Tek did not take responsibility and directed them to contact USPS. The desired outcome of the complaint was immediate delivery of the item or a chargeback.

Another complaint on ComplaintsBoard, dated April 6, 2016, highlights issues with Aroma-Tek's customer service. The customer reported that they placed an order with the company, attracted by the promise of free 2-day shipping. However, when the order did not arrive within the specified timeframe, the customer tried to contact Aroma-Tek but could not reach them by phone or message. This complaint also remains unresolved.

Despite these negative reviews, some customers on Reddit have reported positive experiences with Aroma-Tek. Several users have vouched for the company's legitimacy, stating that they received their orders promptly and without any issues. Some have also praised Aroma-Tek for their great prices and fast shipping.

It is worth noting that Aroma-Tek is not accredited by the Better Business Bureau (BBB), and there is conflicting information about whether the company is still in business. While the BBB website indicates that Aroma-Tek may no longer be operating, it is unclear if this information is up to date.

In summary, while Aroma-Tek has received some positive feedback, there are also unresolved complaints about their delivery and customer service. It is always advisable to exercise caution when dealing with online retailers, especially when there are concerns about their responsiveness and order fulfilment.

The company has a 0% complaint resolution rate

Aroma-Tek is a company that sells vaporizers, including the Arizer Air and Arizer Solo. While the company has a 0% complaint resolution rate, it is still considered trustworthy by some customers and review sites.

Aroma-Tek has received some complaints about its customer service, with some customers reporting that they were unable to reach the company by phone or email when they had issues with their orders. In one case, a customer reported that their order was marked as delivered, but they never received the item. Aroma-Tek's response to this complaint was that they were not responsible for the failure to deliver and advised the customer to inquire with the shipping carrier.

Despite these complaints, some customers have reported positive experiences with Aroma-Tek, stating that they received their orders promptly and without any issues. Some customers have also noted that Aroma-Tek is an authorized dealer for certain products, ensuring that the items they sell are legitimate.

It is worth noting that Aroma-Tek is not accredited by the Better Business Bureau (BBB) and has no reviews on the BBB website. Additionally, the company's website has a relatively low SSL security rating, indicating that it may not be secure for providing personal or financial information.

While Aroma-Tek has a 0% complaint resolution rate, the overall consensus seems to be that the company is trustworthy, with some reviewers recommending caution and suggesting that customers have a backup plan in case of issues.

Aroma-Tek's website has an invalid SSL certificate, meaning the connection is not secure

An SSL certificate is a standard security technology that encrypts information between a visitor's browser and a website. SSL certificates keep sensitive information like passwords and payment information safe. Visitors feel safer on sites that are encrypted with SSL.

An SSL certificate error occurs when a web browser can't verify the SSL certificate installed on a site. Instead of connecting users to the website, the browser will display an error message, warning users that the site may be insecure.

Aroma-Tek's website has an invalid SSL certificate, which means that the connection between the server and the browser is not secure. This means that visitors to the site are at risk of having their personal or financial information compromised.

There are several reasons why an SSL certificate might be invalid. One common reason is that the certificate has expired. SSL certificates are only valid for a certain period, and if the website owner does not renew the certificate before it expires, it will become invalid. Another reason could be a misconfiguration of the certificate during installation. If there is a mismatch between the site's domain and the domain for which the certificate was issued, there will be an error in verification, and the browser will show an SSL error.

In the case of Aroma-Tek, it is not clear why their SSL certificate is invalid. However, given the serious security implications, it is advisable for users to avoid visiting the site or providing any personal or financial information until the issue has been resolved.

It is worth noting that, aside from the SSL certificate issue, Aroma-Tek has received some positive reviews for its products and customer service. However, there are also a couple of unresolved complaints regarding undelivered products and a lack of responsiveness from customer service. Therefore, while Aroma-Tek may be a legitimate business, it is always a good idea to exercise caution when providing personal or financial information online, especially if there are signs that the website's security may be compromised.

Some customers have received legitimate products from Aroma-Tek

On Reddit, several users have also vouched for the legitimacy of Aroma-Tek. One user who purchased an MFLB from the site confirmed that it was legitimate and that they had no worries about the product being fake. Another user gave the company five stars, reporting that they ordered an Arizer Argo on Black Friday and received it the following Monday. The user also noted that it was packaged properly and came with a certificate.

Additionally, two family members of another Reddit user bought their Arizer Solo from Aroma-Tek over a year ago with no issues, and another user who purchased an Extreme Q from the site reported that it was legitimate.

Aroma-Tek is not a BBB-accredited business

Aroma-Tek is an online retailer that sells vaporizers. While there are some positive testimonials for the company, there are also complaints about their customer service and delivery.

While Aroma-Tek is not BBB-accredited, there are some testimonials from customers who have had positive experiences with the company. For example, on a vaporizer review forum, one customer wrote that they bought an authentic Arizer Solo from Aroma-Tek with no issues. Another customer on the same forum said that they bought an Arizer Extreme Q from Aroma-Tek and that it was still working perfectly when they gave it away.

However, there are also complaints about Aroma-Tek's customer service and delivery. For example, one complaint on ComplaintsBoard states that they never received their order and were unable to reach Aroma-Tek by phone or email. Another complaint on the same website mentions that their order was acknowledged on November 5, but they never received the item. The customer also states that Aroma-Tek urged them to inquire with USPS about the missing package, refusing to take responsibility for the failure to deliver.

In conclusion, while Aroma-Tek is not a BBB-accredited business, there are mixed reviews from customers. Some customers have had positive experiences with the company, while others have complained about their customer service and delivery. It is important to consider all available information before making a purchase decision.

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