Antonio Mcgowan
If you're looking to return a perfume to Superdrug, you're in luck! Superdrug offers item returns within 28 days of purchase, both in-store and online, as long as the item is in its original condition and packaging. This means that if the perfume box is sealed with cellophane, it should be eligible for return as long as the cellophane hasn't been opened. However, if the product is unsealed, it may not be eligible for return due to health and hygiene reasons, unless it was damaged or faulty when delivered. For online returns, you can print a free returns label by visiting your Order History in My Account or by clicking the link in your order dispatch email. Make sure to get a proof of postage receipt from the post office. Superdrug offers refunds or exchanges for these returns, and they will notify you via email once the refund has been processed.
| Characteristics | Values |
|---|---|
| Time period to return | 28 days of purchase |
| Return to store | Yes |
| Return by post | Yes |
| Cost of return | Free for items under 5kg, otherwise standard Royal Mail charges apply |
| Condition of item | Unopened, unused, and in original packaging |
| Exclusions | Perishable items, medicines, personalised products, and items with broken seals |
| Exchange | Only eligible website-purchased products can be exchanged when returned to the store |
| Refund | Refund issued in the original payment method within 3-5 business days |
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What You'll Learn
Returning perfume to a Superdrug store
According to Superdrug's return policy, items must be returned within 28 days of purchase or receipt to be eligible for a refund. You can return the item to your local Superdrug store or send it back via your local post office. If you choose to return the item in-store, bring the original receipt or proof of purchase, as well as the item in its original packaging. The quickest way to get your refund is to return the item to a Superdrug store.
If you no longer have the original receipt, you can print out your Returns Summary from the "My Account" section of the Superdrug website or click on the link provided in your order dispatch email. It is important to note that returns are only accepted for items that are in their original condition and have not been used or tampered with.
For online purchases, you can also return the item by post for free using a Freepost return label. Simply follow the instructions on the Evri website and make sure to obtain a proof of postage receipt from the post office. However, if your return parcel is over 5kg or exceeds the specified dimensions, you will need to pay standard Royal Mail charges.
It is worth noting that Superdrug offers a 100% satisfaction guarantee on their own-brand products, so if you are returning a Superdrug-branded item, you may be eligible for additional benefits, such as a discount on your next purchase.
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Returning perfume by post
On the form, you will need to detail the product, quantity returning, and the reason code as detailed in the return section. You will then need to detach the Return Summary and the Freepost Returns Label from the Parcel Summary. Place the Return Summary along with the items you are returning inside the parcel. Attach the Freepost Returns Label to the outside of the parcel by removing the adhesive backing. Take the parcel to your local Post Office.
Make sure that you get a proof of postage receipt from the post office. You will receive an email notification when your refund has been processed. Please allow up to 5 working days from receipt of this email for the credit to appear on your account.
Please note that returns must be made within 28 days of purchase and items must be in their original condition and packaging. Perishable items, medicines, personalised products, and items with broken seals are not eligible for return.
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Getting a refund
In-Store Purchases
If you have purchased an item in-store, you can return it to any Superdrug store within 28 days of purchase. You must bring the item in its original packaging and ensure that it is unused and in a resalable condition. Sealed products must not be opened due to health and hygiene reasons, unless they were damaged, faulty, or incorrectly delivered. When returning your item, bring the original receipt or proof of purchase.
Online Purchases
For online purchases, you can return your item either by post or by visiting a Superdrug store. Returns must be made within 28 days of purchase, and the item must be in its original condition, unused, and in resalable condition. Sealed products must not be opened, unless they fall under the exceptions mentioned above.
Return by Post
To return your item by post, you will need to complete an online form, which can be found on the Evri website. You will also need to print a free returns label by visiting your Order History in "My Account" or by clicking the link in your order dispatch email. Detail the product, quantity returning, and the reason code as outlined in the return section. Attach the Freepost Returns Label to the outside of the parcel, and take it to your local Post Office. Postage is free for parcels under 5kg in weight and within specified dimensions. For heavier or larger parcels, you will need to pay standard Royal Mail charges.
Refunds
Refunds are typically issued within 3 to 5 business days, although credit card refunds may take longer. The refund will be issued through the original payment method, and any shipping fees or handling charges will not be included.
Exceptions
It is important to note that perishable items, medicines, personalised products, and items with broken seals are not eligible for return. Additionally, if you have purchased a product from a third-party seller on the Superdrug Marketplace, you must follow the seller's specific return instructions, and any refunds will be handled by the seller.
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Superdrug's return policy
Superdrug offers a flexible return policy for items purchased both in-store and online. Returns are generally accepted within 28 days of purchase, provided the items are in their original condition and have not been opened. This is especially important for health and hygiene reasons.
For online purchases, you can return your items by post for free using a Freepost return label. This option is available for parcels under 5kg in weight and within specified dimensions (61cm x 46cm x 46cm). Simply follow the instructions on the Evri website, print your free returns label, and attach it to the outside of your parcel. Remember to include the Return Summary inside your parcel and obtain proof of postage from your local post office.
If your online return exceeds the weight and size limits, you will need to pay standard Royal Mail charges. Refunds for online purchases will be issued within 3 to 5 business days, although credit card refunds may take longer. It's important to note that shipping fees and handling charges are typically not refunded.
For in-store purchases, you can return your items to any Superdrug store within 28 days of purchase. Remember to bring the items in their original condition and packaging, along with the original receipt or proof of purchase. Returning items to a store is a quicker way to receive your refund.
It's worth noting that Superdrug offers a 100% satisfaction guarantee on their own-brand products, so you may have more flexibility with returns and exchanges for these items. However, for third-party seller products on the Superdrug Marketplace, returns must be sent directly to the seller, and their specific return policies will apply.
In terms of returning perfume specifically, it is possible to return unopened and unused perfume within the specified time frame and with the original packaging intact. If the perfume has been unsealed, it may not be eligible for return unless it was damaged, faulty, or incorrectly delivered.
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Returning faulty items
To return a faulty item to a Superdrug store, bring the item, the original receipt or proof of purchase, and a printout of your Returns Summary from your Order History in "My Account". You can also access the Returns Summary by clicking the link in your order dispatch email.
To return a faulty item to Superdrug by post, you will need to complete an online form, which can be found on the Evri website. You will also need to print a Freepost Returns Label from your Order History in "My Account" or by clicking the link in your order dispatch email. Attach the label to the outside of your parcel, and place the Returns Summary inside the parcel, along with the faulty item. Take the parcel to your local Post Office.
Faulty Items Sold and Shipped by a Third-Party Seller
If the faulty item was purchased from a third-party seller on the Superdrug Marketplace, you must contact the seller directly to initiate the return. The seller will provide their returns address and any other relevant instructions.
Refunds for Faulty Items
Superdrug offers refunds for faulty items, which will be issued in the original payment method within 3 to 5 business days.
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Frequently asked questions
Yes, you can return perfume to Superdrug, as long as it is in its original packaging and you do so within 28 days of purchase.
You can return perfume to Superdrug in-store or by post. To return in-store, bring the perfume, the original receipt or proof of purchase, and a print-out of your Returns Summary to your nearest store. To return by post, fill out an online form on the Evri website, and attach a Freepost Returns Label to your parcel.
Returns at Superdrug are generally free. However, for online returns exceeding 5kg in weight and specified dimensions, you will need to pay standard Royal Mail charges.
