Lance Carson
Burlington has a flexible return policy that allows customers to return most items within 30 days of purchase. However, there are some exceptions for specific categories. For instance, the store usually does not accept returns of used cosmetics, opened health or bath products, and items missing their original packaging. In the case of perfumes, some Burlington stores do not accept returns if the item has been removed from its outer plastic wrapping, while other stores may accept returns as long as only a small amount of the product is missing. To process a return, customers generally need to provide proof of purchase, such as a receipt or photo ID, and ensure that the item is in its original packaging and in good condition.
| Characteristics | Values |
|---|---|
| Return policy | Burlington allows customers to return most items within 30 days of purchase, with some exceptions for specific categories. |
| Non-returnable items | Used or worn clothing, opened underwear or swimwear, used cosmetics, opened health or bath products, items missing their original tags, packaging, or parts of a set, gift cards, final sale items, clearance merchandise, or damaged goods. |
| Time-sensitive restrictions | Items must be returned within 30 days. Holiday or seasonal items won't be accepted after their season ends. |
| Requirements for return | A receipt or ID. The item must be in new, unused condition with original tags still attached. |
| Proof of purchase | A physical or digital receipt, delivery and shipping confirmation emails, Burlington account information, or credit card statements. |
| Non-receipted returns | Accompanied by a photo ID (driver's license, state-issued non-driver ID, passport, or military ID) and returns after 60 days will receive a merchandise credit for the lowest selling price. |
| Refunds | Issued in the original form of payment. Returns from a check purchase will be credited to the original account. Debit cards using PIN will receive cash. |
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What You'll Learn
Burlington's return policy
Time-sensitive restrictions also apply. Holiday or seasonal items won't be accepted after their season ends. All returns require either a receipt or ID, and items must be in new, unused condition with original tags still attached. Even for eligible items, customers need to make the return within 30 days of purchase for a full refund.
Non-receipted returns, accompanied by a photo ID (such as a driver's license, state-issued non-driver ID, passport, or military ID) and returns after 60 days will receive a merchandise credit for the lowest selling price.
To process a return, you will need proof of purchase, which can be a physical or digital receipt. Additionally, ensure the item is in good, unused, unwashed condition, preferably in its original packaging. If you don't have a receipt, you may still be able to process a return using delivery and shipping confirmation emails, your Burlington account information, or credit card statements.
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Proof of purchase
To process a return to Burlington, you will need proof of purchase. This can be in the form of a physical or digital receipt. If you don't have a receipt, you may still be able to process a return using other methods. For example, you can use delivery and shipping confirmation emails, your Burlington account information, or credit card statements. If you are returning an item in-store, bringing a valid ID (such as a driver's license or state ID) can increase your chances of a successful return, even without a receipt. Other details to bring include the product name, brand, and approximate purchase date.
It is worth noting that Burlington recommends keeping your items in good, unused, and unwashed condition, preferably in their original packaging, for a successful return. Additionally, items must be returned within 30 days of purchase for a full refund. After 60 days, non-receipted returns accompanied by a photo ID will receive merchandise credit for the lowest selling price.
To avoid losing your receipt, you can use Receiptor AI's WhatsApp scanner to digitize your Burlington receipts immediately after purchase. This makes it easier to locate and organize your receipts, and you can set up alerts for important purchases that are approaching the end of their return periods.
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Non-returnable items
Burlington's return policy allows customers to return most items within 30 days of purchase. However, there are some exceptions for specific categories, and it is important to confirm any exceptions before attempting to return an item.
The following items are considered non-returnable:
- Used or worn clothing, opened underwear or swimwear, and other items of a similar nature that are considered intimate or personal, such as opened health or bath products.
- Any used cosmetics, including perfumes that have been opened or used, even if only a small amount is missing. This is due to safety and hygiene reasons, as some customers have tried to return perfumes filled with water.
- Items missing their original tags, packaging, or parts of a set.
- Gift cards, final sale items, clearance merchandise, or damaged goods.
- Holiday or seasonal items cannot be returned after their respective seasons have ended.
It is important to note that all returns must be made within 30 days of purchase to be eligible for a full refund, and that even eligible items returned after this period may only receive a merchandise credit. Additionally, all returns require either a receipt or valid ID, such as a driver's license or state ID, and may be subject to third-party verification and system approval.
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Refunds
Burlington's return policy allows customers to return most items within 30 days of purchase. However, there are some exceptions for specific categories. For example, used or worn clothing, opened underwear or swimwear, used cosmetics, and opened health or bath products cannot be returned.
Items that are missing their original tags, packaging, or parts of a set also cannot be returned. The store won't accept returns of gift cards, final sale items, clearance merchandise, or damaged goods. Time-sensitive restrictions apply too—holiday or seasonal items won't be accepted after their season ends.
All returns require either a receipt or ID, and items must be in a new, unused condition with original tags still attached. Even for eligible items, returns must be made within 30 days of purchase for a full refund.
If you don't have a receipt, you may still be able to process a return using delivery and shipping confirmation emails, your Burlington account information, or credit card statements. Non-receipted returns must be accompanied by a photo ID (driver's license, state-issued non-driver ID, passport, or military ID), and returns after 60 days will receive a merchandise credit for the lowest selling price.
For further clarification, you can always reach out to Burlington's helpline by calling their customer service center toll-free at (855) 355-2875 or by using their contact form on the Burlington website.
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ID requirements
Burlington's return policy requires customers to provide either a receipt or a valid form of ID to process a return. If you don't have a receipt, you may still be able to process a return using other forms of proof of purchase, such as delivery and shipping confirmation emails, your Burlington account information, or credit card statements. In these cases, a valid ID is required.
Valid forms of ID include a driver's license, state-issued non-driver ID, passport, or military ID. The ID must be a photo ID.
It is important to note that even with a valid ID, there are certain items that Burlington does not accept returns for, including used or worn clothing, opened underwear or swimwear, used cosmetics, and opened health or bath products. Additionally, items missing their original tags, packaging, or parts of a set cannot be returned.
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Frequently asked questions
Yes, but it must be in its original packaging and within 30 days of purchase.
You may still be able to return it, but this is at the store's discretion. Some stores will not accept returns on fragrances that have been removed from their outer plastic wrapping.
You will need proof of purchase, which can be a physical or digital receipt. If you don't have a receipt, you can use delivery and shipping confirmation emails, your Burlington account information, or credit card statements.
Refunds will be issued in the original form of payment. If you bought the perfume with a gift card, the refund will be credited back to a Burlington gift card.
Non-receipted returns after 60 days will receive a merchandise credit for the lowest selling price.
