Katrina Rosales
Sephora has a flexible return policy that allows customers to return or exchange most perfume purchases if they are not completely satisfied. Returns are typically accepted within 30 days of purchase for a full refund to the original payment method, regardless of whether the perfume has been opened or not. However, there are some exceptions and variations depending on the condition of the perfume, the presence of a receipt, and the specific policies of local stores.
| Characteristics | Values |
|---|---|
| Time taken to process returns | Up to 30 days |
| Items that can be returned | Unopened perfume, defective perfume, opened perfume (exceptions may exist depending on the local store's policy or a manager's discretion) |
| Items that cannot be returned | Sephora Favorites sampler sets, Sephora Favorites Kits, intimate care items, hazmat items |
| Return methods | Online, in-store |
| Documents to be provided | Original packing slip, Sephora.com Order or Shipping Confirmation email, Gift Receipt email, debit/credit card used to place the order, receipt, driver's license or government ID |
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What You'll Learn
Returning opened perfume
Sephora has a generous return policy that allows you to return or exchange most perfume purchases if you're not completely satisfied. However, there are some exceptions and conditions to this policy.
Firstly, it is important to note that Sephora typically does not accept returns of opened perfumes simply because you don't like the scent. In this case, it is recommended to inquire about the specific policy of your local store or the manager's discretion. Additionally, Sephora Favorites Samplers, which include a voucher for a full-size perfume, are usually considered final sales and cannot be returned.
If you have an unopened perfume, you can return it within 30 days of purchase for a full refund to your original payment method, with or without a receipt. Between 31 and 60 days, you can still return an unopened perfume but will receive store credit instead of a refund, and a receipt is required.
For defective products, such as leaking or smelling off, Sephora will accept returns or exchanges within 60 days of purchase with a receipt. It is recommended to bring the perfume itself so the staff can assess the issue.
When returning a product, it is always recommended to return it in its original packaging to show that you took good care of the product. For online orders, returns can be made by mail, while exchanges are only possible in-store. For in-store purchases, you can return or exchange at any Sephora location.
It is important to note that Sephora.com purchases cannot be returned or exchanged at Sephora at Kohl's. Returns typically take up to 30 days to process, and you may be asked for a driver's license or government ID to verify your identity.
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Returning unopened perfume
If you have not opened the perfume, you can return it within 30 days of purchase for a full refund to your original payment method, regardless of whether you have a receipt or not. After 30 days, but within 60 days of purchase, you can still return an unopened perfume, but you will receive store credit instead of a refund, and you will need your receipt for this return.
If you have purchased the perfume from a freestanding Sephora store, you can return or exchange it at any freestanding Sephora store in the US or Canada. Sephora.com purchases can be returned for free to any Sephora location for fast processing or by mail if you use their pre-paid return shipping label. However, purchases made on Sephora.com and in Sephora stores cannot be returned or exchanged at Sephora at Kohl's.
When returning an item, it is recommended to bring the perfume's original packaging to show that you have taken good care of the product. While not necessary, it is also recommended to bring the debit or credit card you used to place your order.
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Returning defective perfume
Sephora has a generous return policy that allows customers to return or exchange most perfume purchases if they are not completely satisfied. If your perfume is defective, you can return or exchange it within 60 days of purchase. This includes issues such as leaking or an unusual smell.
It is recommended that you bring the perfume with you so that the staff can assess the issue. You will also need to bring your receipt, as well as the debit or credit card that was used to place the order. Refunds will be issued to the card of your choice.
If you are returning a perfume that was purchased online, you can return it for free to any Sephora location or by mail using the pre-paid return shipping label. However, purchases made on Sephora.com and in Sephora stores cannot be returned or exchanged at Sephora at Kohl's.
For in-store purchases, you can return or exchange the item at any freestanding Sephora store in the US or Canada. It is always worth reaching out to your local store to inquire about their specific policies.
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Returning Sephora sampler sets
Sephora has a flexible return policy, allowing customers to return or exchange their purchases. However, there are some exceptions to this policy, including certain Sephora Favorites Kits marked as final sale.
The Sephora Perfume Sampler Sets are among the items that cannot be returned or exchanged. These sampler sets are considered a final sale, as stated on the product pages. These sets typically include a variety of sample-size fragrances and a scent certificate to redeem for a full-size perfume of the customer's chosen fragrance.
While the sampler sets themselves cannot be returned, the policy only applies to the initial purchase of the set. Once a customer has redeemed their scent certificate for a full-size perfume, the chosen fragrance can be returned or exchanged if desired. This is in line with Sephora's general policy on returning perfumes, which allows for returns and exchanges.
It is important to note that returns made within 30 days will be refunded to the original payment method. After 30 days, customers may still return items, but the refund will be issued as store credit. Additionally, Sephora.com purchases can be returned for free to any Sephora location or by mail using a prepaid return shipping label.
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Returning online vs in-store
Sephora has a generous return policy that allows customers to return or exchange most perfume purchases if they are not completely satisfied. However, there are some differences in the return process when comparing online and in-store purchases.
Online Returns
Sephora allows returns by mail for online orders, but exchanges are only possible in-store. Sephora.com purchases can be returned for free to any Sephora location for fast processing or by mail using a prepaid return shipping label. It takes up to 30 days to process returns and credit your account or issue an online store credit.
In-Store Returns
For in-store purchases, you can return or exchange at any Sephora location. Items purchased at freestanding Sephora stores can be returned or exchanged at any freestanding Sephora store in the US or Canada. If you are returning a Sephora gift received by mail, you can visit your local Sephora store for assistance with an exchange or merchandise credit.
Additional Information
It is important to note that Sephora does not typically accept returns of opened perfumes simply because the customer does not like the scent. However, there may be exceptions depending on the local store's policy or manager's discretion. Additionally, Sephora Favorites Samplers, which include a voucher for a full-size perfume, are usually considered final sales and cannot be returned.
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Frequently asked questions
Sephora does not typically accept returns of opened perfumes if you simply do not like the scent. However, if the perfume is defective (e.g., leaking, smells different than expected), you may be able to return or exchange it within 60 days of purchase.
While Sephora's return policy emphasizes the condition of the perfume itself, returning it in its original packaging is always recommended.
You can return an unopened bottle of perfume within 30 days of purchase for a full refund to your original payment method. If you are past the 30-day window but within 60 days of purchase, you can still return an unopened bottle, but you will receive store credit instead of a refund and will need a receipt.
You will need to bring a form of identification, such as a driver's license or government ID, as well as the original packing slip, order confirmation, or gift receipt. If you are returning a product within 30 days, you can get a refund without a receipt.
No, these sets are typically considered final sale and cannot be returned.
