Macy's Exchange Policy: Opened Cologne Returns And Exchanges

Macy's accepts returns and exchanges of in-store and online fragrance purchases within 30 days of purchase. Opened bottles of cologne can be returned to Macy's as long as they are only \gently used. According to a customer support agent, gently used means the fragrance was applied only once or twice.

Macy's return policy for opened cologne

Macy's accepts returns of opened cologne, as long as the item is only slightly or gently used. According to a customer support agent, "slightly utilized" suggests the fragrance was only applied once or twice.

Macy's accepts returns and exchanges of in-store and online fragrance purchases within 90 days of purchase. However, one source states that Macy's permits returns of perfume and cologne for up to 30 days from purchase for either an exchange or refund.

To be eligible for a refund or replacement, you must ensure that the cologne is in its original packaging and that it is either sealed, new, or slightly used. You will need to provide the original invoice, packaging receipt, or shipment record to get a complete reimbursement.

If you don't have a receipt, you can use the credit card you used to make your purchase, your return label, packing slip, order or shipping confirmation email, or registry number to look up your information.

If you purchased the cologne online, you can return it either in-store or by mail. If you purchased it in-store, you must return it in-store.

Returning opened cologne in-store vs. online

Macy's allows returns of opened cologne, as long as the product is only only "slightly used" or "gently used". According to a customer service representative, this means the fragrance should have only been sprayed once or twice, or about 5% of the bottle used.

In-store purchases of cologne must be returned to a physical store. You can return the cologne to any Macy's store, not just the one where you made the purchase. You will need to bring the box and the original receipt, packing slip, or shipping label to receive a full refund to your original payment method. If you don't have the receipt, a store associate may be able to look up your transaction in-store if you made the purchase with a debit or credit card.

Online purchases of cologne can be returned either in-store or by mail. To return by mail, you can log in to your Macys.com account or contact Macy's customer service to initiate the return. You will then be able to print off the confirmation and shipping labels to attach to your package. However, original shipping charges will not be refunded, and fragrances cannot be exchanged by mail.

For both in-store and online purchases, returns are accepted within 30 days of purchase, according to most sources. However, one source mentions a 90-day return window, while another mentions 180 days for online purchases. It's always best to check the latest return policy on the Macy's website or contact their customer service team for clarification.

What to do if you don't have the receipt

Macy's will accept cologne returns within 30 days of in-store sale or 180 days of purchase from the website. The cologne must be in new or gently used condition.

If you don't have the receipt, you may still be able to get store credit for your return. However, you'll only get credit for the item's lowest-selling price in the last 30 days, which means you may still be facing a loss.

Macy's can usually look up your purchase internally via your credit card, return label, packing slip, or even a registry number. If they can't find any evidence of your purchase, they'll typically give you store credit for the lowest selling price in the past 180 days.

If you don't have the packing slip or shipping label from your online order, Macy's online customer service can help you look up your order using your email address or the order number.

If you don't have a receipt and you made an in-store purchase with a debit or credit card, a Macy's store associate at the location where you made the purchase may be able to look up your transaction.

Returns made without a receipt are subject to a store manager's approval, require a valid photo ID, and will likely be issued in the form of store credit. Exchanges are not permitted without proof of purchase.

Getting a refund to your original payment method

Macy's will accept returns of opened cologne, as long as the product is only "slightly used". According to a customer support agent, "slightly used" means the fragrance was applied only once or twice.

To get a refund to your original payment method, you will need to present or include the original receipt, packing slip, or shipping label. If you don't have the receipt and you made an in-store purchase with a debit or credit card, a store associate at the location where you made the purchase may be able to look up your transaction.

If you don't have the packing slip or shipping label from your online order, Macy's online customer service can help you look up your order using your email address or the order number.

If you are unable to provide any proof of purchase, your return will be subject to a store manager's approval and will require a valid photo ID. Without a receipt, you will likely receive store credit for the item's lowest sale price in the last 180 days.

Macy's does not charge for returns delivery, and there is no restocking fee. However, original shipping charges will not be refunded, and fragrances cannot be exchanged by mail.

Refunds for in-store returns are processed the same day but may take three to five business days to be reflected in your account. Refunds for online returns by mail are processed within 10 days of when the item is received.

Returning opened cologne that was purchased as part of a BOGO offer

Macy's will accept returns of opened cologne, even if it was purchased as part of a BOGO offer. According to Macy's cosmetic and fragrance return policy, the cologne must be in "gently used" condition, meaning it should only have been sprayed one or two times. You have 90 days from the date of purchase to return the cologne, either by mail or in-store.

To make a return, you will need to provide the original invoice, packaging receipt, or shipment record. If you have lost this information, Macy's virtual customer care can assist you in locating it using your email or customer ID. Requests for returns without proof of payment will need the consent of a supervisor and a valid ID, and will likely be provided in the form of store credit.

If you are returning a cologne purchased as part of a BOGO offer, it is important to note that the return value will be proportionately lessened. The reimbursement will be equivalent to the listed price of the cologne, minus the corresponding discounted value.

For online returns, only colognes bought from the Macy's website are eligible. You will need to place the cologne in the appropriate container, as listed on your shipping label. If you are returning multiple items, place each in a separate container and add the relevant replacement order label to each to ensure a quick reimbursement.

For in-store returns, you can return the cologne to any Macy's store, not just the one where you made the purchase.

Frequently asked questions