Lance Carson
Amazon's return policy is quite generous, but there are some exceptions. While most items sold and fulfilled by Amazon qualify for returns, there are at least 21 things that cannot be returned, even for Amazon Prime members. One such exception is hazardous materials, including flammable liquids or gases, which are not returnable to Amazon. This includes perfumes, which are considered flammable liquids. Amazon's policy on perfumes sold and fulfilled by them is a strict no returns. However, if a perfume arrives damaged, defective, or materially different from what was ordered, customers can contact Amazon's customer service for a refund or replacement. In such cases, customers may be asked to destroy the item and will not be required to send it back.
| Characteristics | Values |
|---|---|
| General return policy | Items sold and fulfilled by Amazon can be returned within 30 days of receipt, for a partial or full refund. |
| Holiday season policy | Items shipped by Amazon between November 1 and December 31 are eligible for return through January 31 of the following year. |
| Non-returnable items | Computers, laptops, Kindles and other devices can't be returned more than 30 days after delivery. Final sale items include Trading Card Games and Collectibles, Amazon Bulk Liquidations Store items, and specific discounted items. |
| Returning perfumes | Amazon does not accept returns on fragrances fulfilled by Amazon. If the perfume is from a third-party seller, contact them first and then Amazon if the issue is not resolved. |
| Defective or damaged items | Items can be returned if they are defective or damaged. |
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What You'll Learn
Amazon's standard return policy
Most items can be returned for a refund or replacement/exchange within 30 days of delivery as long as they are in their original condition or unused. The 30-day return window is the primary return window for most items sold and shipped by Amazon, giving customers a sufficient period to decide whether to keep their purchases or initiate a return.
Amazon also recognises exceptional circumstances, such as the holiday season, and extends its return policy accordingly. For example, items purchased between November 1st and December 31st will have an extended return deadline, usually until January 31st of the following year.
However, it's important to note that some products are non-returnable, such as final sale items, trading card games, specific discounted items, and items from the Amazon Haul store priced at $3 or less. Additionally, hazardous materials, including flammable liquids or gases, are also non-returnable to Amazon, and customers are advised to contact the manufacturer directly for service, warranty, return, and refund information.
In recent years, Amazon has made changes to its return policy to streamline processes, enhance customer satisfaction, and maintain a balance between flexibility for buyers and security for sellers. As a result, returned items must be in the same condition as they were received. New items should be returned unused, new, and complete, while used items must not show any additional signs of use or damage.
For any return, Amazon may require additional information and documentation, such as government-issued photo identification, to determine whether to provide a refund, replacement, or exchange. Amazon also reserves the right to take additional actions to prevent fraud or abuse, including denying returns or imposing return fees.
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Non-returnable items
Amazon has a list of items that are non-returnable and non-refundable. These include trading card games, collectibles, and specific discounted items. Amazon also does not accept returns for hazardous materials, including flammable liquids and gases.
In addition, Amazon has a strict 30-day return policy for computers, laptops, Kindles, and other devices. Items purchased from the Amazon Bulk Liquidations Store are also final sale and cannot be returned.
Groceries, including Amazon Fresh and grocery items, are generally non-returnable, although refunds or replacements may be offered in cases of spills or spoilage. Similarly, Amazon Pharmacy does not accept returns, including 6-month supplies of medication or if your prescription changes.
Regarding fragrances, there is conflicting information. Some sources indicate that Amazon does not accept returns for fragrances fulfilled by Amazon, even those eligible for Prime. However, other sources suggest that it is possible to return perfumes to Amazon, especially if they are defective, damaged, or not as described. In such cases, customers are advised to contact Amazon's customer service team, who may provide a return authorisation and a full refund.
It is always recommended to review the product's listing page and Amazon's return policy before purchasing to confirm if an item is eligible for return.
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Returns for faulty or damaged items
Amazon's standard policy allows customers to return most items sold and fulfilled by Amazon within 30 days of receipt, for a partial or full refund. This policy becomes more generous during the holiday season, with most items shipped by Amazon between November 1 and December 31 eligible for return through January 31 of the following year.
However, there are some exceptions to the rule. For example, hazardous materials, including flammable liquids or gases, are not returnable to Amazon. In addition, third-party sellers on Amazon set their own return policies, so it is important to check the product page before purchasing.
For faulty or damaged items, Amazon's policy states that customers can return these items for a refund or replacement. If an item arrives damaged, defective, unusable, or materially different from what was ordered, customers are advised to contact Amazon's customer service team. This can be done by calling or emailing to explain the issue and request a return or refund. In some cases, Amazon may ask for pictures or videos of the faulty or damaged item, but this is not always necessary.
It is important to note that perfumes, in particular, seem to have stricter return policies. Some sources indicate that Amazon does not accept returns for fragrances fulfilled by Amazon, even if they are eligible for Prime. However, other sources suggest that it is possible to return perfumes to Amazon, especially if they are faulty or damaged. In these cases, customers have reported receiving a full refund or a replacement item. Therefore, it is advisable to contact Amazon's customer support directly to discuss any issues with faulty or damaged perfume purchases and request a suitable resolution.
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Third-party sellers' policies
Amazon's return policy states that most items sold on Amazon.com can be returned within 30 days of delivery. However, this policy may vary for items not shipped by Amazon, as third-party sellers on Amazon set their own return policies.
If you purchase an item from a third-party seller, but it is fulfilled by Amazon and eligible for Amazon Prime, then it is subject to the same return policies as items sold directly by Amazon. In this case, you can return the item within 30 days of delivery, and it must be in its original or unused condition with tags attached and hygiene seals and liners intact.
If the third-party seller does not offer a suitable return method, you can request an A-to-z Guarantee refund. This guarantee also applies if the item you received is defective, damaged, or materially different from what was ordered.
It is important to note that some items are non-returnable, such as perishables, products that pose health and safety risks, customized products, and final sale items. Additionally, certain product categories, such as health and personal care, may have specific requirements for returns, such as intact safety protection seals.
When returning an item to a third-party seller, be sure to follow their specific instructions and contact them directly if needed. It is also recommended to review the product's listing page before purchasing to confirm if it is eligible for return.
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Returns for unwanted items
Amazon's standard return policy allows customers to return most items sold and fulfilled by Amazon within 30 days of receipt, for a partial or full refund. However, there are some exceptions to this rule.
If you simply don't like a fragrance you've purchased from Amazon, you may struggle to get a refund. Some sources indicate that Amazon does not accept returns on fragrances fulfilled by Amazon, even those eligible for Prime. However, other sources suggest that Amazon may offer a refund or replacement item if you explain that you're unhappy with the quality of the fragrance.
If you are returning an unwanted item, you can use the Amazon chat feature, call Amazon, or email. You will need to describe the problem with the item, and Amazon will send you a return form to print. Return postage is sometimes free, but in some cases, you will need to pay for your own shipping.
If you purchased an item from a third-party seller, you will need to check the seller's return policy before placing the order. Third-party sellers on Amazon set their own return policies.
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Frequently asked questions
Yes, you can return perfumes to Amazon for a refund, but only if the item is defective, damaged, or not as described. If you are unhappy with the quality of your fragrance, you can call or email Amazon customer service to request a refund or replacement.
Amazon does not typically offer refunds for items that are simply unwanted. However, some users have reported success in receiving refunds for unwanted perfumes by claiming that the item was defective or damaged.
Amazon's standard return policy allows customers to return most items sold and fulfilled by Amazon within 30 days of receipt, for a partial or full refund. This policy is extended to January 31st of the following year for items shipped between November 1st and December 31st.
